Explanation
This ordinance authorizes the Director of the Department of Technology to enter into a one (1) year contract with four (4) optional one-year renewals with T4S PARTNERS, INC. for the purchase of Ivanti Information Technology Service Management (ITSM) software licensing, software maintenance and support, training, integration, and implementation services at a total cost of $450,637.00. The term of this contract will be one year from the date of a purchase order confirmed/certified by the Columbus City Auditor’s office.
The Department of Technology (DoT) is currently using Cherwell ITSM (10.4) for Information Technology Service Management (ITSM). Ivanti purchased Cherwell in 2021 and merged Cherwell functionality into their more modern product, Ivanti Neurons. Ivanti announced that Cherwell will be sunset and customers are now encouraged to implement Ivanti Neurons. The new software will enable DoT to build a modern service catalog and knowledge base to track and manage service requests and issues that impact the city. DoT will use the ITSM system to proactively monitor other critical systems (e.g. Accela, CUBS, 311) and to detect and resolve potential issues with these systems before department customers are impacted. Neurons ITSM features low code/no code capability that will allow DoT to replace outdated custom applications and create new functionality with solutions that are faster to implement and lower effort to maintain.
On September 15, 2023 at 1:00 pm, DoT, opened solicitation number RFQ025678 to procure Ivanti Neurons ITSM software licensing, software maintenance and support, training, integration, and software implementation services. Three responses were received.
After review of the proposals, it is recommended that the award be made to T4S PARTNERS, INC. who was scored the highest of all the proposals received.
Resellers: Scores:
T4S Partners 77.6
Avante 64
Carahsoft 62
This ordinance also authorizes the expenditure of $450,637.00 for the above-described purpose. This includes a one-time expenditure of $325,000.00 for services associated with the migration to the new platform.
FISCAL IMPACT
Funds for the above-described purpose is budgeted and available in the 2023 Information Services operating fund.
CONTRACT COMPLIANCE
Vendor name - T4S Partners, Inc., Vendor no. - 046198, Expires 8/7/2025
Title
To authorize the Director of the Department of Technology to enter into contract with T4S PARTNERS, INC. for the purchase of Ivanti Information Technology Service Management (ITSM) software licensing, software maintenance and support, training, integration, and implementation services; and to authorize the expenditure of $450,637.00 from the Information Services operating fund. ($450,637.00)
Body
WHEREAS, the Department of Technology is currently using Cherwell ITSM (10.4) for Information Technology Service Management (ITSM); and
WHEREAS, Ivanti, which purchased Cherwell in 2021 and merged Cherwell functionality into their more modern product, announced that Cherwell will be sunset and customers are now encouraged to implement Ivanti Neurons; and
WHEREAS, on September 15, 2023 at 1:00 PM, DoT, opened solicitation number RFQ025678 to procure Ivanti Neurons ITSM software licensing, software maintenance and support, training, integration, and software implementation services; and
WHEREAS, T4S Partners, Inc. scored the highest of the three proposals received; and
WHEREAS, this ordinance authorizes contracting with T4S Partners, Inc. for the purchase of Ivanti Information Technology Service Management (ITSM) software licensing, software maintenance and support, training, integration, and implementation services at a total cost of $450,637.00; and
WHEREAS, the above-described contract has four optional one-year renewals; and
WHEREAS, it is necessary to authorize the Director of the Department of Technology to enter into contract with T4S Partners, Inc. for the purchase of Ivanti Information Technology Service Management (ITSM) software licensing, software maintenance and support, training, integration, and implementation services for the preservation of the public health, peace, property and safety; NOW THEREFORE
BE IT ORDAINED BY THE COUNCIL OF THE CITY OF COLUMBUS:
SECTION 1. That the Director of the Department of Technology be and is hereby authorized to enter contract with T4S Partners, Inc. for the purchase of Ivanti Information Technology Service Management (ITSM) software licensing, software maintenance and support, training, integration, and implementation services for a one-year term from the date of a purchase order confirmed/certified by the Columbus City Auditor’s office at a total cost of $450,637.00.
SECTION 2. That the expenditure of $450,637.00, or so much thereof as may be necessary, is hereby authorized to be expended from the Information Services operating fund, as shown in the attachment to this ordinance. (See attachment 3026-2023EXP).
SECTION 3. That the City Auditor is authorized to make any accounting changes to revise the funding source for all contracts or contract modifications associated with this ordinance.
SECTION 4. That the funds necessary to carry out the purpose of this ordinance are hereby deemed appropriated, and the City Auditor shall establish such accounting codes as necessary.
SECTION 5. That this ordinance shall take effect and be in force from and after the earliest period allowed by law.