Explanation
The purpose of this legislation is to authorize the Director of Public Utilities to modify the contract with PDT Communications Ltd for the installation, maintenance and support to upgrade the Customer Interaction Center (CIC), version 2.4 for the Division of Operational Support.
The Interactive Intelligence's CIC Telephone system used by the Department of Public Utilities runs on a Microsoft Server environment, and is located at 910 Dublin Road, Columbus, Ohio, Room 4111. The system currently handles all calls made to the Division of Power and Water and the Division of Sewerage and Drainage Customer Service Sections, DPW Sales Office, DPW Public Office and the DPW Distribution Maintenance/after-hours emergency line. After the upgrade and installation of new hardware and software, the system will be able to handle calls when the new combined Call Center for Public Utilities is in place including an off-site location at 1250 Fairwood Ave Columbus, Ohio and possibly 3500 Indianola Ave, Columbus, Ohio.
Business process changes within the Division of Power and Water and Division of Sewerage and Drainage have expanded the required availability of the system from 8:00 - 5:00 (Monday through Friday) to a present need for 24x7 services with automatic fail-over to minimize system downtime. The Division of Operational Support has two employees certified by Interactive Intelligence to provide first line support and daily maintenance. It is the intent of the Department of Public Utilities to secure second tier support for both the hardware and software, backed by the appropriate hardware manufacturers and Interactive Intelligence (Software Vendor), in order to provide all reasonable expectation of uninterrupted availability and to further assist the Division of Operational Support in acquiring new hardware including but not limited to servers, switches, patch panels and all necessary telephony cards.
The modification is needed for additional lines that are needed at the Sewer Maintenance Operation Center.
The Director of Public Utilities received Requests for Proposals on March 10, 2006. Five (5) proposals were received. A complete summary of scores and evaluations are attached. An evaluation committee after considering all criteria recommended award to be to PDT Communications Ltd, contract number EL006373.
SUPPLIER: PDT Communications Ltd (31-0109794)
FISCAL IMPACT: $26,000.00 is need for this modification.
Emergency action is being requested so that the contract timelines and schedule can be coordinated without interruption to the upgrade of the CIC system.
Title
To authorize the Director of Public Utilities to modify the contract with PDT Communications Ltd for installation, upgrade and support of the Customer Interaction Center for the Division of Operational Support , to authorize the expenditure of $8060.00 from the Water Operating Fund, $10,920.00 from the Sewerage System Operating Fund, $2,340.00 from the Stormwater Operating Fund and $4,680.00 from the Electricity Operating Fund and to declare an emergency. ($26,000.00)
Body
WHEREAS, The Interactive Intelligence's CIC Telephone system used by the Department of Public Utilities is in need of an upgrade to handle additional calls and service, and
WHEREAS, the Director of Public Utilities received Request for Proposals on March 10, 2006 for the installation, upgrade and support of the CIC, and
WHEREAS, five (5) proposals were received and a committee after review of all criteria and evaluated all proposals recommended an award to be made to PDT Communications, Ltd, and
WHEREAS, the new system be able to handle calls when the new combined Call Center for Public Utilities is in place including an off-site location at 1250 Fairwood Ave Columbus, Ohio and possibly 3500 Indianola Ave, Columbus, Ohio and,
WHEREAS, it is the intent of the Department of Public Utilities to secure second tier support for both the hardware and software, backed by the appropriate hardware manufacturers and Interactive Intelligence (Software Vendor), in order to provide all reasonable expectation of uninterrupted availability and to further assist the Division of Operational Support in acquiring new hardware including but not limited to servers, switches, patch panels and all necessary telephony cards, and
WHEREAS, the Division of Operational Support wishes to modify contract number EL006373 with PDT Communications Ltd, and
WHEREAS, an emergency exists in the usual daily operation of the Department of Public Utilities, Division of Operational Support in that it is immediately necessary to modify the contract so that the contract timelines and schedule can be coordinated without interruption to the upgrade of the CIC system. with PDT Communications Ltd. for the immediate preservation of the public health, peace, property and safety; now, therefore
BE IT ORDAINED BY THE COUNCIL OF THE CITY OF COLUMBUS:
Section 1. That the Director of Public Utilities be and is hereby authorized to modify the contract with PDT Communications Ltd for installation, upgrade and support of the Customer Interaction Center for the Division of Operational Support .
Section 2. That the expenditure of $26,000.00 or so much thereof as may be needed, be and the same hereby is authorized as follows:
FUND 600
OCA: 600209
Object Level 3336
Amount: $8060.00
FUND 650
OCA: 600205
Object Level 3336
Amount: $10,920.00
FUND 675
OCA: 600215
Object Level 3336
Amount: $2,340.00
FUND 550
OCA: 600207
Object Level 3336
Amount: $4,680.00
TOTAL AMOUNT OF REQUEST: $26,000.00
Section 3. That for the reasons stated in the preamble hereto, where is hereby made a part hereof, this Ordinance is hereby declared to be an emergency measure, which shall take effect and be in force from and after its passage and approval by the Mayor, or ten days after passage if the Mayor neither approves nor vetoes the same.