Explanation
This ordinance authorizes the City Clerk to enter into a new service contract with Indigov Corporation for services in 2026.
Columbus City Council has selected the Indigov CRM Platform as its platform for managing constituent engagement. This software is an important management tool in the effective and proactive communication with constituents. The solution is custom built for public officials, and allows staff and public officials to efficiently triage incoming communications, reply to those messages, and conduct communication and data analysis.
A bid waiver is requested for this ordinance. Council contracted with Indigov in 2024 for the initial implementation cost of the CRM platform, and intends to utilize the Indigov product for the foreseeable future.
Fiscal Impact: Funding to support this contract is available within the City Council operating budget.
Emergency action is requested in order to avoid a lapse in service provision.
Title
To authorize the City Clerk to enter into a service contract with Indigov Corporation for implementation of a constituent relationship management platform; to authorize an expenditure within the general fund; to waive the competitive bidding provisions of Columbus City Codes; and to declare an emergency. ($65,420.00)
Body
WHEREAS, Columbus City Council has selected the Indigov CRM Platform as its platform for managing constituent engagement; and
WHEREAS, this software is an important management tool in the effective and proactive communication with constituents; and
WHEREAS, the solution is custom built for public officials, and allows staff and public officials to efficiently triage incoming communications, reply to those messages, and conduct communication and data analysis; and
WHEREAS, an emergency exists in the usual daily business of City Council in that it is immediately necessary to authorize the City Clerk to enter into a contract with Indigov Corporation in order to avoid a lapse in service, all for the immediate preservation of the public health, peace, property, safety and welfare; and now, therefore,
BE IT ORDAINED BY THE COUNCIL OF THE CITY OF COLUMBUS:
SECTION 1. That the City Clerk is authorized to enter into a service contract with Indigov Corporation for ongoing maintenance and support of a constituent relationship management platform.
SECTION 2. That per the action authorized by Section 1 of this ordinance, the expenditure of $65,420.00 within the general fund, fund 1000, subfund 100010, is hereby authorized per the accounting codes in the attachment to this ordinance.
SECTION 3. That the City Auditor is authorized to make any accounting changes to revise the funding source for all contracts or contract modifications associated with this ordinance.
SECTION 4. That the competitive bidding provisions of Section 329 of Columbus City Codes are hereby waived.
SECTION 5. That for the reasons stated in the preamble hereto, which is hereby made a part hereof, this ordinance is hereby declared to be an emergency measure and shall take effect and be in force from and after its passage and approval by the Mayor or ten days after passage if the Mayor neither approves nor vetoes the same.