Explanation
BACKGROUND
This ordinance authorizes the Director of Finance and Management to establish blanket purchase orders, for the Department of Technology and authorizes the use of 311 Homeland Security, Crisis Management Grant funds, for the purchase of bundled business communications solutions - Customer Interation Center (CIC). Included will be Call Center Management Information System (CCMIS); Automated Call Distribution (ACD) - multi-channel; Interactive Voice Response (IVR) -Self Service capable; Unified Messaging, Integrated Recording and Outbound Dialer - campaign management. The purchase orders will be made from a pre-established universal term contract (UTC), with PDT Communications LTD., expiration date December 31, 2009.
This is all part of the 311 call center and integration of the Public Utilities call center. As such, replacement of this equipment is crucial for continued efficiency of city operations. Funds for this purchase were identified, budgeted and are available within the Information Services Capital Improvement Fund, contingent on the bond sale; and 311 Homeland Security, Crisis Management Grant within the General Government Grant Fund associated with Public Safety.
This ordinance also authorizes the City Auditor to transfer funds between object levels within the 311 Homeland Security, Crisis Management Grant within the General Government Grant Fund to accommodate the expenditures authorized by this ordinance.
FISCAL IMPACT
Funds for this project will be shared costs; utilizing funds that were identified, budgeted and are available from the 311 Homeland Security, Crisis Management Grant within the General Government Grant Fund from Public Safety, in the amount of $162,675.36; and also from the Information Services Capital Improvement Fund, contingent on the bond sale, in the amount of $200,000.00 with an aggregate total of $362,675.36.
Emergency designation is being requested to allow immediate updates in the 311 Centers system and for the integration of the Public Utilities system; that is crucial to daily city operations.
CONTRACT COMPLIANCE
PDT COMMUNICATIONS, LTD MAJ, CC: 32-0109794 (Expires 11-08-2008)
Title
To authorize the Director of Finance and Management, for the Department of Technology to establish a purchase order for bundled business communications solutions - Customer Interation Center, from a pre-established universal term contract, with PDT Communications LTD; to authorize the expenditure of $162,675.36 from the 311 Homeland Security, Crisis Management Grant within the General Government Grant Fund from Public Safety and $200,000.00 from the Information Services Capital Improvement Fund; and to authorize the expenditure of $362,675.36; and to declare an emergency. ($362,675.36)
Body
WHEREAS, this ordinance authorizes the Director of Finance and Management to establish a purchase order for the Department of Technology, for the purchase of bundled business communications solutions - Customer Interation Center; and
WHEREAS, current call center equipment and software is obsolete and no longer meets the City's current /standards and is in need of replacement; and
WHEREAS, the replacement of bundled business communications solutions - Customer Interation Center will enable the City's call centers to continue to operate at peak efficiency; and
WHEREAS, funds for this project will be shared costs; utilizing funds that were identified, budgeted and are available from 311 Homeland Security, Crisis Management Grant within the General Government Grant Fund from Public Safety; and also from the Information Services Capital Improvement Fund, contingent on the bond sale; and
WHEREAS, it is necessary to transfer funds between object levels within the 311 Homeland Security, Crisis Management Grant, General Government Grant Fund to accommodate this purchase, and
WHEREAS, an emergency exists in the usual daily operation of the Department of Technology, in that it is necessary to purchase bundled business communications solutions - Customer Interation Center, from a pre-established universal term contract, with PDT Communications LTD, for the 311 call center and integration of the Public Utilities call center, thereby protecting the public health, peace, property, safety and welfare, now therefore,
BE IT ORDAINED BY THE COUNCIL OF THE CITY OF COLUMBUS:
SECTION 1. That the Director of Finance and Management be and is hereby authorized to purchase bundled business communications solutions - Customer Interation Center for the Department of Technology, from a pre-established universal term contract, with PDT Communications LTD., in the amount of $362,675.36.
SECTION 2. That the City Auditor be and is hereby authorized and directed to transfer $162,575.36 between object levels within the 311 Homeland Security Crisis Management Grant within the General Government Grant Fund as follows:
FROM:
DIV 30-03 | FUND 220 | OBJ LEVEL 01: 02 | | OCA # 333018 | AMOUNT $162,552.36
DIV 30-03 | FUND 220 | OBJ LEVEL 01: 03 | | OCA # 333018| AMOUNT $23.00.
TO:
DIV 30-03 | FUND 220 | OBJ LEVEL 01: 06 | OBJECT LEVEL 03: 6641 | OCA # 333018 | AMOUNT $162,575.36.
SECTION 3. That for the purpose of paying the costs referred to in section 1, the expenditure of $362,675.36 or so much thereof as may be necessary from the Information Services Capital Improvements Fund, contingent on the bond sale; and the 311 Homeland Security Crisis Management Grant within the General Government Grant Fund or so much thereof as may be necessary is hereby authorized to be expended from:
Div.:47-02|Fund:514|Subfund:002|Project Number: 470045|OCA Code: 470045|
Obj. Level 1:06|Obj. Level 3: 6641|Amount: $200,000.00
Div.:30-03|Fund:220| |Project Number: 333018|OCA Code: 333018|
Obj. Level 1:06|Obj. Level 3: 6641|Amount: $162,675.36
SECTION 4. That for the reasons stated in the preamble hereto, which is hereby made a part hereof, this ordinance is hereby declared to be an emergency measure and shall take effect and be in force from and after its passage and approval by the Mayor, or ten days after passage if the Mayor neither approved nor vetoes the same.