Explanation
This ordinance authorizes the Department of Technology (DoT), on behalf of the Department of Neighborhoods, to enter into a contract renewal with Granicus, LLC (formerly known as Rock Solid Technology, Inc.), in the amount of up to $300,000.00 for annual maintenance and other hosting related costs of the 311 Respond System for a period of one year, beginning on March 30, 2025, and ending on March 29, 2026.
Ordinance 1765-2020 authorized the Director of the Department of Technology (DoT), on behalf of the Director of the Department of Neighborhoods, to enter into a five (5) year contract with Rock Solid Technology, Inc. for provisioning and hosting of a new 311 Respond System. Since going live in April 2022, the 311 Respond System has helped facilitate over 700,000 customer contacts. The use of an off-the-shelf system, that is utilized in other communities, provides the 311 Customer Service Center with access to ongoing updates and industry best practices. This contributes to the ability of the 311 team to provide excellent customer service to all residents when they make contact by phone, e-mail, the 311 website, CBUS 311 mobile app, and in person at the Neighborhood Pride Centers. This agreement includes options to renew services, subject to mutual agreement and approval of proper City authorities.
Ordinance 3078-2023 authorized the Director of the Department of Technology (DoT), on behalf of the Director of the Department of Neighborhoods, to modify an existing contract with Granicus, LLC (formerly known as Rock Solid Technology, Inc.), for hosting of the 311 Respond System for the amount of $288,862.00.
This ordinance authorizes the contract renewal for annual maintenance and hosting services for the term beginning on March 30, 2025, and ending on March 29, 2026 for the amount of $300,000.00
FISCAL IMPACT
Funds in the amount of $300,000.00 are available in Fund 5100, the Information Services Division Operating Fund.
CONTRACT COMPLIANCE
Vendor #: 007882
Certification#: CC-007882
Expiration Date: 5/30/2025
Title
To authorize the Department of Technology, on behalf of the Department of Neighborhoods, to enter into a contract renewal with Granicus, LLC for annual maintenance and other hosting related costs of the 311 Respond System; and to authorize the expenditure of $300,000.00 from the Information Services operating budget for the above-mentioned service. ($300,000.00)
Body
WHEREAS, the Department of Neighborhoods uses the 311 Respond System to facilitate customer contacts. This contributes to the ability of the 311 team to provide excellent customer service to all residents when they make contact by phone, e-mail, the 311 website, CBUS 311 mobile app, and in person at the Neighborhood Pride Centers; and
WHEREAS, ordinance 1765-2020 authorized the Director of the Department of Technology (DoT), on behalf of the Director of the Department of Neighborhoods, to enter into a five (5) year contract with Rock Solid Technology, Inc. for provisioning and hosting of a new 311 Respond System with an option to renew services; and
WHEREAS, the Department of Technology, on behalf of the Department of Neighborhoods, is requesting to renew a contract with Granicus, LLC (formerly known as Rock Solid Technology, Inc.), for annual maintenance and other hosting related costs of the 311 Respond System up to the amount of $300,000.00; and
WHEREAS, the term of the contract will begin on March 30, 2025, and end on March 29, 2026; and
WHEREAS, it is necessary to authorize the Director of the Department of Technology to enter into contract with Granicus, LLC (formerly known as Rock Solid Technology, Inc.), on behalf of the Department of Neighborhoods, for annual maintenance and other hosting related costs of the 311 Respond System, for the preservation of the public health, peace, property and safety; now, therefore
BE IT ORDAINED BY THE COUNCIL OF THE CITY OF COLUMBUS:
SECTION 1. That the Department of Technology, on behalf of the Department of Neighborhoods, be and is hereby authorized to enter into a contract renewal with Granicus, LLC (formerly known as Rock Solid Technology, Inc.) for annual maintenance and other hosting related costs of the 311 Respond System in the amount of up to $300,000.00, for a period of one year, beginning on March 30, 2025, and ending on March 29, 2026.
SECTION 2. That the expenditure of $300,000.00, or so much thereof as may be necessary, is hereby authorized from the Information Services operating fund, as shown in the attachment to this ordinance. (See 3185-2024 EXP)
SECTION 3. That the City Auditor is authorized to make any accounting changes to revise the funding source for all contracts or contract modifications associated with this ordinance.
SECTION 4. That the funds necessary to carry out the purpose of this ordinance are hereby deemed appropriated, and the City Auditor shall establish such accounting codes as necessary.
SECTION 5. That this ordinance shall take effect and be in force from and after the earliest period allowed by law.