Explanation
BACKGROUND:
This ordinance will authorize the assignment of all past, present and future contracts, agreements, purchase orders done by the City of Columbus with G3 Technology Partners (Federal Identification #:71 - 0957200) which was purchased by North American Communication Resource, Inc. (NACR) (Federal Identification #:41-1763228). This authorized change will reflect a company name change and federal identification change for all contracts and purchase orders established with G3 Technology Partners; to authorize the Director of the Department of Technology to enter into an agreement with North American Communication Resource, Inc. (NACR) formerly known as G3 Technology Partners, to provide systems and services to upgrade the City's interactive voice response (IVR) system. The IVR system supports the City's 311, Utilities, and Technology Help Desk call centers. The total cost to complete the upgrade is $121,984.00 The term of the agreement will be for one year from the date of a purchase order certified by the City Auditor.
The City is currently using version 3.0 of the Interactive Intelligence Customer Interaction Center system to meet its needs for an IVR system. There is an immediate need to upgrade that system to version 4.0, as version 3.0 is not compatible with the City's Microsoft Exchange email system, which is integrated with the IVR system to provide critical functions required by the City's customer service centers. An upgrade of the email systems will not be possible until the IVR system is upgraded to version 4.0. As such, this ordinance requests a waiver of competitive bidding requirements, in accordance with section 329.27 of Columbus City code.
NACR has acquired G3 Technology Partners, effective October 1, 2013. So this ordinance requests authorization to assign all existing agreements with G3 Technology Partners (vendor 71-0957200) to NACR (vendor 41-1763228).
EMERGENCY:
Emergency action is requested to expedite authorization of this contract in order to initiate services from the supplier at the negotiated prices.
FISCAL IMPACT:
In 2011, 2012 and 2013 (Ord. 0738-2013), the Department of Technology encumbered $134,368.75, $112,853.52 and 103,711.95 respectively with G3 Technology Partners now known as North American Communication Resource Inc. for the purchase of an Interactive Auto dialer software, training, professional services, maintenance and support for the IVR system.The cost associated with this legislation is $121,984.00 and the funds are available within the IVR Enhancement Project, Project number: 470052-100001, Department of Technology, Information Services Division, Capital Improvement Bond Fund.
CONTRACT COMPLIANCE:
Vendor Name: North American Communication Resource Inc. (NACR) C.C #/F.I.D #: 41-1763228 Expiration Date: 09/05/2015
Title
To authorize the assignment of all past, present and future contracts, agreements, purchase orders done by the City of Columbus with G3 Technology Partners (Federal Identification #:71 - 0957200) which was purchased by North American Communication Resource, Inc. (NACR) (Federal Identification #:41-1763228); to authorize the Director of the Department of Technology, to enter into an agreement with NACR formerly known as G3 Technology Partners, to provide systems and services to upgrade the City's interactive voice response (IVR) system; to waive the competitive bidding provisions of the Columbus City Codes; to authorize the expenditure of $121,984.00 from the Department of Technology, Information Services Division, Capital Improvement Bond Fund; and to declare an emergency. ($121,984.00)
Body
WHEREAS, this legislation authorizes the assignment of all past, present and future contracts, agreements, purchase orders done by the City of Columbus with G3 Technology Partners (Federal Identification #:71 - 0957200) which was purchased by North American Communication Resource, Inc. (NACR) (Federal Identification #:41-1763228);
WHEREAS, this legislation authorizes the Director of the Department of Technology, to enter into an agreement with NACR formerly known as G3 Technology Partners, to provide systems and services to upgrade the City's interactive voice response (IVR) system. The IVR system supports the City's 311, Utilities, and Technology Help Desk call centers; and
WHEREAS, the total cost to complete the upgrade is $121,984.00. The term of the agreement will be for one year from the date of a certified purchase order ; and
WHEREAS, this ordinance requests a waiver of competitive bidding requirements, in accordance with section 329.27 of Columbus City code due to an immediate need to upgrade the Interactive Intelligence Customer Interaction Center system (IVR system) to version 4.0, as version 3.0 is not compatible with the City's Microsoft Exchange email system, which is integrated with the IVR system to provide critical functions required by the City's customer service centers. An upgrade of the email systems will not be possible until the IVR system is upgraded to version 4.0; and
WHEREAS, an emergency exists in the usual daily operation of the City, in that it is immediately necessary to authorize the Director of the Department of Technology to enter into an agreement with NACR formerly known as G3 Technology Partners, to provide systems and services to upgrade the City's interactive voice response (IVR) system. The IVR system supports the City's 311, Utilities, and Technology Help Desk call centers, in support of the City's Interactive Voice Response (IVR) system; and to ensure that this project is not delayed, thereby preserving the public health, peace, property, safety, and welfare; now, therefore:
BE IT ORDAINED BY THE COUNCIL OF THE CITY OF COLUMBUS:
SECTION 1: This ordinance will authorize the assignment of all past, present and future contracts, agreements, purchase orders done by the City of Columbus with G3 Technology Partners (Federal Identification #:71 - 0957200) which was purchased by North American Communication Resource, Inc. (NACR) (Federal Identification #:41-1763228). This authorized change will reflect a company name change and federal identification change for all contracts and purchase orders established with G3 Technology Partners. That the Director of the Department of Technology is hereby authorized to enter into an agreement with NACR formerly known as G3 Technology Partners, to provide systems and services to upgrade the City's interactive voice response (IVR) system at a cost of $121,984.00 with the term of the agreement being for one year from the date of a purchase order certified by the City Auditor.
SECTION 2: That the expenditure of $121,984.00 or so much thereof as may be necessary is hereby authorized to be expended from the Department of Technology, Information Services Division, Capital Improvement Bond Fund, is hereby authorized as follows:
Dept./Div.: 47-02|Fund: 514|Subfund: 002|Project Name: Telephony Upgrade - IVR Enhancements|Project Number: 470052-100001|OCA Code: 514152|Obj. Level 1: 06 |Obj. Level 3: 6655|Amount: $121,984.00| Carryover Capital Funds
SECTION 3: That the City Auditor is authorized to make any accounting changes to revise the funding source for all contracts or contract modifications associated with this ordinance.
SECTION 4: That the funds necessary to carry out the purpose of this ordinance are hereby deemed appropriated, and the City Auditor shall establish such accounting codes as necessary.
SECTION 5: That the City Auditor is hereby authorized to transfer the unencumbered balance in a project account to the unallocated balance account within the same fund upon receipt of certification by the Director of the Department administering said project that the project has been completed and the monies are no longer required for said project.
SECTION 6: That the competitive bidding provisions of the Columbus City Codes, Section 329.07 are hereby waived for the good cause shown.
SECTION 7: That for the reasons stated in the preamble hereto, which is hereby made a part hereof, this ordinance is hereby declared to be an emergency measure and shall take effect and be in force from and after its passage and approval by the Mayor, or ten days after passage if the Mayor neither approved nor vetoes the same.