City of Columbus - File #: 0723-2006

• File #: 0723-2006
• Version: 1
• Type: Ordinance
• Status: Passed
• File created: 4/3/2006
• In control: Safety Committee
• On agenda: 5/1/2006
• Final action: 5/1/2006
• Title: To authorize the Department of Public Safety to enter into contract with Ohio State University for an impact evaluation of the City's 311 Call Center and to authorize the expenditure of $29,900.00 from the Department of Justice COPS grant fund ($29,900.00).

Date	Ver.	Action By	Action	Result
5/3/2006	1	MAYOR	Signed
5/3/2006	1	CITY CLERK	Attest
5/1/2006	1	Columbus City Council	Approved	Pass
5/1/2006	1	COUNCIL PRESIDENT	Signed
4/24/2006	1	Columbus City Council	Read for the First Time
4/13/2006	1	Safety Drafter	Sent to Clerk's Office for Council
4/11/2006	1	Safety Drafter	Sent for Approval
4/11/2006	1	Auditor Reviewer	Reviewed and Approved
4/11/2006	1	CITY AUDITOR	Reviewed and Approved
4/7/2006	1	Safety Drafter	Sent for Approval
4/7/2006	1	EBOCO Reviewer	Reviewed and Approved
4/7/2006	1	ODI DIRECTOR	Reviewed and Approved
4/6/2006	1	Finance Reviewer	Reviewed and Approved
4/6/2006	1	FINANCE DIRECTOR	Reviewed and Approved
4/6/2006	1	Safety Drafter	Sent for Approval
4/6/2006	1	CITY ATTORNEY	Reviewed and Approved
4/5/2006	1	SAFETY DIRECTOR	Reviewed and Approved
4/3/2006	1	Safety Drafter	Sent for Approval
4/3/2006	1	Safety Reviewer	Reviewed and Approved

Explanation

BACKGROUND: This legislation is needed to enter into an agreement with Ohio State University, a non -profit organization, for services related to an impact evaluation of the City's 311 Call Center; and to authorize the expenditure of Federal grant funds obtained from the Department of Justice (DOJ), Office of Communities Policing Services (COPS), which originated through the passage of Ordinance 2438-2003.

On January 3, 2006, the Columbus Stat project accomplished its primary goal: establishing a centralized call center for residents to call for City services request.  This call center was named the 311 Call Center, which was derived from the supporting 3-digit number, "3-1-1".  This number was made available for the public's use on January 3^rd, 2006.

Since the official opening, nearly 31,000 formal requests for City services have been published and sent to the appropriate City office for resolution.  The City's 311 Call Center has received many favorable reports in the local media.

As previously mentioned, the City accepted a Department of Justice grant to assist in the implementation of the 311 Project.  As a prerequisite for acceptance of these funds, an impact evaluation must be performed.  The Ohio State University's Center for Collaborative for Enterprise Transformation and Innovation (CETI) has demonstrated that it can provide the evaluation services for the amount that DOJ has authorized for the evaluation.  The ability to perform this evaluation is essential to meeting the requirements of the previously accepted Federal grant.

The 311 impact evaluation shall include, but not be limited to:

1.  Determination as to whether and to what degree the goals and objectives outlined in the grant application proposal were realized.

2.  Determining the impact of the 311 system on the 911 system through the reduction of non-safety calls to the 911 Call Center.

3.  Determining the impact of the 311 system on the delivery of City services to residents.

4.  Determining the impact of the 311 system on Homeland Security and City Crisis Management.

FISCAL IMPACT: Funds for this acquisition have been identified within the DOJ grant funds controlled by the Department of Public Safety (30-03 220 03 3336  333018) in the amount of $30,000.

CONTRACT COMPLIANCE: 316401599  Non Profit Organization.

Title

To authorize the Department of Public Safety to enter into contract with Ohio State University for an impact evaluation of the City's 311 Call Center and to authorize the expenditure of $29,900.00 from the Department of Justice COPS grant fund ($29,900.00).

Body

WHEREAS, the City of Columbus successfully implemented the 311 Call Center, and,

WHEREAS, Federal grant funds were used in the implementation, and,

WHEREAS, completing an impact evaluation was a stipulation for the use of the Federal grant funds; and

WHEREAS, this legislation is needed to enter into an agreement with Ohio State University, a non for profit organization, for services related to an impact evaluation of the City's 311 Call Center; and to authorize the expenditure of Federal grant funds obtained from the Department of Justice (DOJ), Office of Communities Policing Services (COPS); and

WHEREAS, the Ohio State University (CETI) has demonstrated the capability to perform the required evaluation; and

WHEREAS, it is necessary for the Department of Public Safety to enter into contract with Ohio State University for an impact evaluation of the City's 311 Call Center, in the amount of  $29,900.00 from the Department of Justice COPS grant fund, thereby preserving the public, property, health, safety and welfare; now therefore:

BE IT ORDAINED BY THE COUNCIL OF THE CITY OF COLUMBUS:

SECTION 1. That the Director of the Department of Public Safety be and is hereby authorized to enter into contract for an impact evaluation of the 311 Call Center with the Ohio State University, in the amount of $29,900.00.

SECTION 2. That the expenditure of $29,900.00 or so much thereof as may be necessary is hereby authorized to be expended for the aforementioned project from Department/Division 30-03, fund 220, OCA 333018, object level 1 - 03, object level 3336.

SECTION 3.  That this contract is awarded pursuant to Section 329.15 of the Columbus City Code, 1959 as amended.

SECTION 4.  That this ordinance shall take effect and be in force from and after the earliest period allowed by law.