Explanation
This legislation authorizes the Director of the Department of Neighborhoods to enter into contract with Language Line Services Inc. for telephonic interpretation services to make telephonic interpretation services available to City departments, and authorizes the appropriation and expenditure of $18,000 to the Department of Neighborhoods within the Neighborhood Initiatives Subfund.
Ordinance 2157-2022 enacted chapter 174 of the Columbus City Code that prioritized the provision of language access services so all residents can successfully engage with City government regardless of their English proficiency.
Fiscal Impact: Funding is available within the Neighborhood Initiatives Subfund.
Emergency Designation: Emergency action is requested to ensure City departments have immediate access to telephonic interpretation services to effectively communicate and address the needs of residents who are not fully proficient in English.
CONTRACT COMPLIANCE:
Language Line Services Inc. 010275 and is valid from 12/6/2022 to 12/6/2024.
Title
To authorize the Director of the Department of Neighborhoods to enter into contract with Language Line Services Inc. for telephonic interpretation services, to authorize the appropriation and expenditure of $18,000.00 to the Department of Neighborhoods within the Neighborhood Initiatives Subfund; and to declare an emergency. ($18,000.00)
Body
WHEREAS, Ordinance 2157-2022 enacted chapter 174 of the Columbus City Code that prioritized the provision of language access services so all residents can successfully engage with City government regardless of their English proficiency, and
WHEREAS, to help City departments more effectively engage with those who have limited English proficiency it is necessary to expand access to the on demand telephonic interpretation service offered by Language Line Services Inc., and
WHEREAS, through the use of Language Line the 311 Customer Service Center now has the ability to engage with resid...
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