Explanation
This ordinance authorizes the Director of the Department of Technology to enter into a one (1) year contract with four (4) optional one-year renewals with T4S PARTNERS, INC. for the purchase of Ivanti Information Technology Service Management (ITSM) software licensing, software maintenance and support, training, integration, and implementation services at a total cost of $450,637.00. The term of this contract will be one year from the date of a purchase order confirmed/certified by the Columbus City Auditor’s office.
The Department of Technology (DoT) is currently using Cherwell ITSM (10.4) for Information Technology Service Management (ITSM). Ivanti purchased Cherwell in 2021 and merged Cherwell functionality into their more modern product, Ivanti Neurons. Ivanti announced that Cherwell will be sunset and customers are now encouraged to implement Ivanti Neurons. The new software will enable DoT to build a modern service catalog and knowledge base to track and manage service requests and issues that impact the city. DoT will use the ITSM system to proactively monitor other critical systems (e.g. Accela, CUBS, 311) and to detect and resolve potential issues with these systems before department customers are impacted. Neurons ITSM features low code/no code capability that will allow DoT to replace outdated custom applications and create new functionality with solutions that are faster to implement and lower effort to maintain.
On September 15, 2023 at 1:00 pm, DoT, opened solicitation number RFQ025678 to procure Ivanti Neurons ITSM software licensing, software maintenance and support, training, integration, and software implementation services. Three responses were received.
After review of the proposals, it is recommended that the award be made to T4S PARTNERS, INC. who was scored the highest of all the proposals received.
Resellers: Scores:
T4S Partners 77.6
Avante 64
Carahsoft 62
This ordinance also authorizes the expenditure of $450,637.00 for...
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