Explanation
Background: This ordinance authorizes the Director of Public Utilities to modify and extend an existing contract with Oracle America, Inc. for licensing and cloud service fees for the Department’s Customer Information Systems (CIS) and Integrated Systems Replacement Project. The modification amount being authorized by this ordinance is $461,612.27.
The Department of Public Utilities (DPU) is in the process of replacing its current customer information systems platform, the Columbus Utility Billing System, also known as CUBS. DPU implemented Oracle’s Customer Cloud Service (CCS) for meter data management in 2022 as part of the Department's Enhanced Metering Project (EMP). Numerous custom integrations were created to sync meter data between Oracle’s CCS and Hansen Banner. It is challenging to manage the lifecycle of meters with two separate systems. Since DPU is already using Oracle CCS for meter data management and analyzed the functionality of the Customer Information Systems (CIS) side of Oracle CCS, DPU would like to continue using the entire Oracle CCS solution, including Oracle Reporting and Analytics tools. The merging of these systems into one platform reduced system complexity, increased data and billing accuracy, and made it easier for DPU to support the system into the future. In addition, DPU gained similar benefits with the implementation of Oracle Field Service (OFS) for utilities, which is also developed by Oracle and built to integrate with Oracle CCS. OFS is replacing our current Mobile Dispatching System, CGI’s PragmaCAD. Therefore, due to the benefits of merging the systems into one platform, it is in the best interest of the City to modify the existing contract with Oracle Amercia, Inc. for the customer platform licensing.
The licensing subscription for this modification will begin on October 20, 2025 and run through March 31, 2026 to better align the renewal cycle for all of the Department’s Oracle licenses. A modification is a...
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