Explanation
BACKGROUND
This legislation authorizes the Director of Public Safety, on behalf of the Division of Support Services to engage in the first year of a three-year contract with Language Lines Services, Inc. for telephonic interpretation services in the 9-1-1 Emergency Communication Center.
The Division of Support Services published a bid on April 3, 2026 for proposals to establish a telephonic translation services contract with a single vendor. During this process, a 7-person committee was put together containing individuals within Department of Public Safety, Division of Support Services, Police and Fire to oversee and evaluate the project. The project closed on April 24, 2026 resulting in 10 submissions from vendors throughout the area.
The committee was tasked to review said submissions and score all submissions based on qualifications, competence, ability, cost, and past performances. Based on these criteria’s the committee selected one vendor based on highest total overall score. It has been determined by the committee that the RFP should be awarded to Language Lines Services, Inc.
Language Lines Services, Inc. put forth the best qualified bid based on qualifications, ability and competence. The committee scored them roughly 5 points higher than the runner up. Language Lines Services, Inc. is not necessarily the lowest bid from a cost perspective but their scores in qualifications, ability, past performance and competence did exceed in all other areas scored compared to the others.
Contract Compliance number: CC-010275 Language Line Services, Inc 77-0586710, expires February 27, 2027.
Emergency Designation: Emergency action is requested to ensure that this contract for telephonic interpretation services is executed in the shortest possible time to ensure the optimum level of this critical service to the citizens of Columbus.
FISCAL IMPACT
Funds for this contract are budgeted and available in the Public Safety Division of Support Services 2026 Gene...
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