Explanation
BACKGROUND: The Department of Public Utilities recommends refunding fees to Carlyles Watch Condominium Association, 100 E Gay St, Columbus OH 43215-3109 (Account# 533609-1281042) for overpayment of water and sewer charges. A Large-Meter Technician was sent out to the property to test the meter for a high bill concern generated by a call from the customer. The meter was operating as it should. The technician went back out to the property on 11/20/24 and discovered that the meter was set to report cubic feet and the output line that hooks to the exterior communication device was set to report in gallons. Technician corrected the output line.
Customer Service created a bill simulation for the time period 11/14/23-11/20/24 and adjusted the bill accordingly, by reducing the water charges by $53,532.60 & sewer charges by $81,392.35. Through no fault of the customer, the configuration of the meter’s endpoint was incorrect resulting in over billing the customer from 11/14/23 - 11/20/24. After recent billings, the customer now has a credit balance of $83,595.41 and has requested a refund.
Contract Compliance is not required as this refund is necessary to our customer to whom we have agreed to provide water services.
EMERGENCY DESIGNATION: This ordinance is being submitted as an emergency in order to provide for the prompt refund of these fees to our customer.
FISCAL IMPACT: There is no budgetary impact because we are returning a portion of funds the customer paid. Revenues are not significantly impacted by this legislation.
Title
To authorize the Director of Public Utilities to refund Carlyles Watch Condominium Association for overpayment of water and sewer charges; and to authorize a revenue reduction transaction of $83,595.41 for water and sewer charges, and to declare an emergency. ($83,595.41)
Body
WHEREAS, the Department of Public Utilities recommends refunding fees to Carlyles Watch Condominium Association, 100 E Gay St, Columbus OH 43215...
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