Explanation
The purpose of this legislation is to authorize the Director of Public Utilities to enter into contract for the Division of Operational Support with Indus International Inc. to provide upgrades to software licenses and maintenance for migration of the Division of Electricity's customer billing system into the system being utilized by the Division of Water and Division of Sewerage and Drainage. This contract is being established in accordance with Sole Source provisions of Section 329.07 (c) of the Columbus City Code.
Indus International Inc. is the sole provider of the following software licenses which will be maintained by the Department of Public Utilities, Division of Operational Support: Indus Advantage is the Customer Information System (CIS) currently used by the Division of Water and the Division of Sewerage and Drainage. The system has been in use for several years and is currently being supported at version 3.1.1. This upgrade is necessary to implement a key goal of the Department of Public Utilities' Technology Master Plan, which recommends that the Department of Public Utilities migrate the Division of Electricity's current customer billing system to an integrated CIS based on the Indus Customer Suite version 4.0. In addition to providing the necessary functionality for successful implementation of the Division of Electricity's complex billing needs, this upgrade will provide the Department with the ability to provide customer self-service functionality via the Internet. The online customer self-service functions include reviewing general account information, billing history, and service usage, in addition to providing the capability for online customer bill payment.
Supplier: Indus International Inc (23-2296631)
Fiscal Impact: $195,500.00 is budgeted and needed for this upgrade.
This service is a key goal of the overall Department of Public Utilities Technology Master Plan and emergency legislation is being requested so that ...
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