City of Columbus - File #: 1114-2006

• File #: 1114-2006
• Version: 1
• Type: Ordinance
• Status: Passed
• File created: 6/9/2006
• In control: Administration Committee
• On agenda: 7/10/2006
• Final action: 7/12/2006
• Title: To authorize the Director of the Department of Technology to renew a contract agreement with Softel Communications, Inc., on behalf of the Public Service Department, for software support services; to authorize the expenditure of $19,784.00 from the Department of Technology internal service fund; and to declare an emergency ($19,784.00)

Date	Ver.	Action By	Action	Result
7/12/2006	1	CITY CLERK	Attest
7/11/2006	1	MAYOR	Signed
7/10/2006	1	Columbus City Council	Approved	Pass
7/10/2006	1	COUNCIL PRESIDENT	Signed
6/29/2006	1	Technology Drafter	Sent to Clerk's Office for Council
6/28/2006	1	CITY AUDITOR	Reviewed and Approved
6/28/2006	1	Technology Drafter	Sent for Approval
6/28/2006	1	CITY ATTORNEY	Reviewed and Approved
6/27/2006	1	Finance Reviewer	Reviewed and Approved
6/27/2006	1	FINANCE DIRECTOR	Reviewed and Approved
6/27/2006	1	Technology Drafter	Sent for Approval
6/27/2006	1	Auditor Reviewer	Reviewed and Approved
6/16/2006	1	EBOCO Reviewer	Sent for Approval
6/16/2006	1	ODI DIRECTOR	Reviewed and Approved
6/16/2006	1	Technology Drafter	Sent for Approval
6/13/2006	1	Technology Drafter	Sent for Approval
6/12/2006	1	TECHNOLOGY DIRECTOR	Reviewed and Approved
6/9/2006	1	Technology Drafter	Sent for Approval

Explanation

BACKGROUND:
This legislation authorizes the Director of Technology, on behalf of the Public Service Department, to renew an annual agreement, for the City's 311 IVR (Interactive Voice Response) system, originally established by the Public Service Department, in the year of 2000 through contract CT-76031622 with Ameritech, who had utilized Softel Communications Inc. as a subcontractor to design the software application associated with this software support renewal. During that time and since Softel Communications Inc. designed and own the source code associated with the original application under the original agreement, it was determined that Softel Communications Inc. was a sole source provider in accordance with Chapter 329 of Columbus City Codes.

During fiscal year 2002 and through the evolution of the Department of Technology (DoT), on behalf of the Public Service Department, DoT acquired this software support agreement with Softel Communications Inc. In year 2002, DoT created an agreement via purchase order ED007591 in the amount of $18,017.00. Through purchase order EL003606, the parties executed a contract for related services, under authority of ordinance 1875-2003, passed July 28, 2003, in the amount of $25,524.00. This contract provides language that allows for renewals.

This renewal will provide support, enhancements, modifications and maintenance of components in the call-taking process and is mission-critical for the continued success of 311. Without the IVR system, 311 could not efficiently manage customer calls. The services associated with this renewal were anticipated at the time of executing the original contract. The cost of this modification was determined through a quote researched cost analysis.

FISCAL IMPACT: During 2004, $13,681.00 was expended toward support services related to the IVR system. In 2005, $14,389.00 was expended. Thus far this year, DoT has expended $900.00. Funding for this renewal, i...