Explanation
BACKGROUND:
This legislation authorizes the Director of Finance and Management, on behalf of the Department of Technology (DoT), to establish a purchase order from an existing Universal Term Contract (UTC FL005254, BPO BPCMP46B) with OnX USA LLC, which expires June 30, 2015. This ordinance will provide $132,290.88 for software maintenance and support for existing licenses with a term period from July 1, 2014 to June 30, 2015. In addition, $62,219.10 will cover the cost of new software licenses w/1st year support and software maintenance and support for the Division of Police to continue implementation of the technology service management system utilized by DoT. The term period for this software maintenance and support is one year from the date of a purchase order certified by the City Auditor. The total cost for this ordinance is $194,509.98. The pricing offered the City reflects the agreed upon discounts available.
DoT utilizes HP Information Technology Service Management (ITSM) software to enable its department customers to report technology issues and requests by creating tickets online or by calling the DoT Help Desk. The ITSM system enables DoT to assign tickets to relevant staff and track problem resolution and request fulfillment, also enabling customers to monitor progress on tickets submitted. The system also enables DoT to manage changes in the City’s technology environment to ensure stability and service reliability. DoT also uses the ITSM system to proactively monitor other critical systems (e.g., Accela, CUBS, 311) so DoT can detect and resolve potential issues with these systems before department customers are impacted.
FISCAL IMPACT:
Funding is available in the amount of $194,509.98 within the Department of Technology, Information Services Division, internal service fund.
EMERGENCY:
Emergency designation is being requested for this purchase to continue with services that are necessary to support daily operation activiti...
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