Explanation
Background: This ordinance authorizes a supplemental appropriation of $88,738.00 from the unappropriated balance of the Franklin County Municipal Court, Clerk of Court computer fund for the purchase of the bundled business communications solutions - Customer Interaction Center (CIC). The CIC will be integrated with the newly acquired CIC system purchased by the Department of Technology from the Public Utilities Division of Water. Included will be a Call Center Management Information System (CCMIS), Automated Call Distribution (ACD), Interactive Voice Response (IVR), Unified Messaging, Integrated Recording and Outbound Dialer. The purchase order will be made from a pre-established universal term contract (UTC), with PDT Communications LTD; expiration date December 31, 2009.
Emergency: Emergency declaration is requested to allow for a bundled business communications solutions - Customer Interaction Center (CIC) to replace the obsolete call equipment and software that no longer meets the Franklin County Municipal Court Clerk's current operating standards and is in need of replacement.
Fiscal Impact: Funds for the supplemental appropriation totaling $88,738.00 are available in the Franklin County Municipal Court, Clerk of Court 2007 computer fund.
Contract Compliance Number: 32-0109794; expiration date: 11/8/2008
Title
To authorize a supplemental appropriation of $88,738.00 from the unappropriated balance of the Franklin County Municipal Court, Clerk of Court computer fund to establish a purchase order for the bundled business communications solutions - Customer Interaction Center (CIC) from a pre-established universal term contract with PDT Communications LTD; to authorize the expenditure of $88,738.00 from the Franklin County Municipal Court, Clerk of Court's computer fund and to declare an emergency ($88,738.00)
Body
Whereas, passage of this ordinance will enable the Franklin County Municipal Court, Clerk of ...
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