Explanation
BACKGROUND:
This legislation authorizes the Director of the Department of Technology (DoT) to modify and extend a contract with Computer Associates International, for maintenance and support associated with the City's Help Desk, to continue the use of a critical business application, implemented upon approval. This application enables the Help Desk the ability to establish trouble tickets, receive alert messages which provide and classify detail information related to system and database problems, distribute the messages to the appropriate technician and allow the technicians the ability to remotely resolve system problems experienced throughout the City. This ordinance will provide funding for year one of a three year agreement, ending February 28, 2008.
Also, this legislation requests permission to waive competitive bidding, to allow continuation of maintenance, support and related services, from the existing vendor, currently providing critical services associated with the City's Help Desk. Computer Associates International has been the provider for the maintenance and support since the original agreement for this application. DoT has exercised due diligence through a cost analysis research, and has determined that to move away from the current application would be very expensive. In order to adequately maintain operation of the City's Help Desk it is in the best interest to waive competitive bidding provisions of the Columbus City Code.
FISCAL IMPACT:
During fiscal year 2004, this agreement was implemented as a three-year agreement, by the Department of Technology, contingent upon approval of funding on an annual basis. The agreement began March 1, 2004 and ended on February 28, 2007, with an initial cost, for the first year, of $13,000.00 and $24,000.00 for each subsequent year. The 2007 agreement is also being implemented as a three-year agreement, by the Department of Technology, contingent upon approval of funding on an ann...
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