City of Columbus - File #: 1501-2008

• File #: 1501-2008
• Version: 1
• Type: Ordinance
• Status: Passed
• File created: 9/16/2008
• In control: Administration Committee
• On agenda: 10/6/2008
• Final action: 10/9/2008
• Title: To authorize the Director of Finance and Management, on behalf of the Department of Technology, to establish a purchase order from the Universal Term Contract with PDT Communications Ltd. for the purchase of services to enhance the Department of Technology's Help Desk Call Center software, and to authorize the expenditure of $20,000.00 from the Department of Technology's Information Services Fund; and to declare an emergency. ($20,000.00)

Date	Ver.	Action By	Action	Result
10/9/2008	1	CITY CLERK	Attest
10/7/2008	1	MAYOR	Signed
10/6/2008	1	Columbus City Council	Approved	Pass
10/6/2008	1	COUNCIL PRESIDENT	Signed
9/26/2008	1	CITY ATTORNEY	Reviewed and Approved
9/26/2008	1	Technology Drafter	Sent to Clerk's Office for Council
9/25/2008	1	Finance Reviewer	Reviewed and Approved
9/25/2008	1	FINANCE DIRECTOR	Reviewed and Approved
9/25/2008	1	Technology Drafter	Sent for Approval
9/25/2008	1	Auditor Reviewer	Reviewed and Approved
9/25/2008	1	CITY AUDITOR	Reviewed and Approved
9/25/2008	1	Technology Drafter	Sent for Approval
9/24/2008	1	Finance Reviewer	Reviewed and Approved
9/23/2008	1	EBOCO Reviewer	Sent for Approval
9/23/2008	1	ODI DIRECTOR	Reviewed and Approved
9/23/2008	1	Technology Drafter	Sent for Approval
9/22/2008	1	TECHNOLOGY DIRECTOR	Reviewed and Approved
9/22/2008	1	Technology Drafter	Sent for Approval
9/18/2008	1	Technology Reviewer	Reviewed and Approved
9/16/2008	1	Technology Drafter	Sent for Approval

Explanation


BACKGROUND:
This legislation authorizes the Director of Finance and Management, on behalf of the Department of Technology, to establish a purchase order for services to enhance the current Department of Technology's Help Desk Call Center platform.

The Department of Technology's Help Desk Call Center is a critical tool for city employees and non-city government agencies to report technology-related issues with a single point of contact. Establishing this purchase order will provide the Department of Technology's Help Desk Call Center with the following enhancements: application integration between the Call Center platform and the current help desk software and database; investment maximization of the current Call Center platform by utilizing advanced features of the call center platform; automatic screen pop with customer information for improved customer service options and reduced average call time of approximately 30 seconds.

BID INFORMATION:
The purchase of these services will be done through an existing Universal Term Contract (UTC) with PDT Communications Ltd.: UTC # FL003366 - BPCOM11A - expiration date 12/31/2009.

CONTRACT COMPLIANCE NUMBER:
PDT Communications Ltd.: F.I.D# 32-0109794, Expiration Date: 9/12/2010

FISCAL IMPACT:
In fiscal year 2006, $200,000 was legislated with PDT Communications Ltd. , $30,500 for fiscal year 2007; and, $445,318.15 for fiscal year 2008. The amount of $20,000.00 requested for the enhancements for the Department of Technology's Help Desk Call Center was budgeted and is available within the Department of Technology's Information Services Fund.


EMERGENCY DESIGNATION:
Emergency designation is being requested to allow immediate updates to the Help Desk Call Center platform to continue with services that are necessary to support daily operational activities and to ensure continuous service without interruption.



Title


To authorize the Director of Finance and Management, on...