Explanation
This ordinance authorizes the City Clerk to enter into a new service contract with Indigov Corporation for services in 2026.
Columbus City Council has selected the Indigov CRM Platform as its platform for managing constituent engagement. This software is an important management tool in the effective and proactive communication with constituents. The solution is custom built for public officials, and allows staff and public officials to efficiently triage incoming communications, reply to those messages, and conduct communication and data analysis.
A bid waiver is requested for this ordinance. Council contracted with Indigov in 2024 for the initial implementation cost of the CRM platform, and intends to utilize the Indigov product for the foreseeable future.
Fiscal Impact: Funding to support this contract is available within the City Council operating budget.
Emergency action is requested in order to avoid a lapse in service provision.
Title
To authorize the City Clerk to enter into a service contract with Indigov Corporation for implementation of a constituent relationship management platform; to authorize an expenditure within the general fund; to waive the competitive bidding provisions of Columbus City Codes; and to declare an emergency. ($65,420.00)
Body
WHEREAS, Columbus City Council has selected the Indigov CRM Platform as its platform for managing constituent engagement; and
WHEREAS, this software is an important management tool in the effective and proactive communication with constituents; and
WHEREAS, the solution is custom built for public officials, and allows staff and public officials to efficiently triage incoming communications, reply to those messages, and conduct communication and data analysis; and
WHEREAS, an emergency exists in the usual daily business of City Council in that it is immediately necessary to authorize the City Clerk to enter into a contract with Indigov Corporation in order to avoid a lapse in service,...
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