Explanation
The Franklin County Municipal Court Judges are replacing its Centrex telephone system and voice mail service with the bundled business communications solutions - I3 Customer Interaction Center (CIC) IP PBX Platform. This is the same system that provides voice service to the Franklin County Municipal Court Clerk. The replacement entails a capacity upgrade to the Clerk's presently installed system to accommodate the new VoIP service for the judges. Additional hardware & software will be added to introduce a Reminder Call Service.
The Clerk's Office of Information Services will support both systems during and after implementation. The total cost of the I3 Customer Interaction Center and Call Reminder Service equipment, installation, training, programming, software, and maintenance for the first year is $223,947.44: Equipment, installation, training, programming, $211,604.79; Maintenance $12,342.65. The break even period for the expense in light of the envisaged savings is only 3.3 years. The implementation timeline is 60-90 days.
This is the best choice for the Franklin County Municipal Court, Judges based on current infrastructure, technical considerations, strategic planning issues, pricing and ongoing Franklin County Municipal Court Clerk's OIS support. This will result in a technology leap forward, improved service to the public, better communications tools for Franklin County Municipal Court employees, improved efficiencies, better administrative capabilities for monitoring technology and services, and increased potential for controlling and reducing costs.
This contract was not bid as we are piggybacking on the Clerk's previous contract with the same vendor and maintenance of the completed system should be done by the same vendor for the entire system.
EMERGENCY ACTION is requested in order to have a contract in place with the PDT Communications, Ltd. as soon as possible.
Fiscal Impact
The amount for the expenditure is available wi...
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