Explanation
This ordinance authorizes the Department of Technology (DoT), on behalf of the Department of Neighborhoods, to enter into a contract renewal with Granicus, LLC (formerly known as Rock Solid Technology, Inc.), in the amount of up to $300,000.00 for annual maintenance and other hosting related costs of the 311 Respond System for a period of one year, beginning on March 30, 2025, and ending on March 29, 2026.
Ordinance 1765-2020 authorized the Director of the Department of Technology (DoT), on behalf of the Director of the Department of Neighborhoods, to enter into a five (5) year contract with Rock Solid Technology, Inc. for provisioning and hosting of a new 311 Respond System. Since going live in April 2022, the 311 Respond System has helped facilitate over 700,000 customer contacts. The use of an off-the-shelf system, that is utilized in other communities, provides the 311 Customer Service Center with access to ongoing updates and industry best practices. This contributes to the ability of the 311 team to provide excellent customer service to all residents when they make contact by phone, e-mail, the 311 website, CBUS 311 mobile app, and in person at the Neighborhood Pride Centers. This agreement includes options to renew services, subject to mutual agreement and approval of proper City authorities.
Ordinance 3078-2023 authorized the Director of the Department of Technology (DoT), on behalf of the Director of the Department of Neighborhoods, to modify an existing contract with Granicus, LLC (formerly known as Rock Solid Technology, Inc.), for hosting of the 311 Respond System for the amount of $288,862.00.
This ordinance authorizes the contract renewal for annual maintenance and hosting services for the term beginning on March 30, 2025, and ending on March 29, 2026 for the amount of $300,000.00
FISCAL IMPACT
Funds in the amount of $300,000.00 are available in Fund 5100, the Information Services Division Operating Fund.
CONTRACT COMPLIANCE
...
Click here for full text