Explanation
BACKGROUND:
This ordinance will authorize the assignment of all past, present and future contracts, agreements, purchase orders done by the City of Columbus with G3 Technology Partners (Federal Identification #:71 - 0957200) which was purchased by North American Communication Resource, Inc. (NACR) (Federal Identification #:41-1763228). This authorized change will reflect a company name change and federal identification change for all contracts and purchase orders established with G3 Technology Partners; to authorize the Director of the Department of Technology to enter into an agreement with North American Communication Resource, Inc. (NACR) formerly known as G3 Technology Partners, to provide systems and services to upgrade the City’s interactive voice response (IVR) system. The IVR system supports the City’s 311, Utilities, and Technology Help Desk call centers. The total cost to complete the upgrade is $121,984.00 The term of the agreement will be for one year from the date of a purchase order certified by the City Auditor.
The City is currently using version 3.0 of the Interactive Intelligence Customer Interaction Center system to meet its needs for an IVR system. There is an immediate need to upgrade that system to version 4.0, as version 3.0 is not compatible with the City’s Microsoft Exchange email system, which is integrated with the IVR system to provide critical functions required by the City’s customer service centers. An upgrade of the email systems will not be possible until the IVR system is upgraded to version 4.0. As such, this ordinance requests a waiver of competitive bidding requirements, in accordance with section 329.27 of Columbus City code.
NACR has acquired G3 Technology Partners, effective October 1, 2013. So this ordinance requests authorization to assign all existing agreements with G3 Technology Partners (vendor 71-0957200) to NACR (vendor 41-1763228).
EMERGENCY:
Emergency action is requested to expedite authoriza...
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