Explanation
BACKGROUND:
This legislation authorizes the Director of the Department of Technology (DoT) to (1) enter into contract and (2) modify and extend an existing contract with Computer Associates International, Inc. (CA, Inc.). The first contract ($27,500.00) authorizes the Director of the Department of Technology (DoT) to enter into contract for annual maintenance and support associated with the City's Help Desk and to continue the use of this critical business application. This application enables the Help Desk to have the ability to establish trouble tickets, receive alert messages which provide and classify detailed information related to system and database problems, distribute the messages to the appropriate technician and allow the technicians the ability to remotely resolve system problems experienced throughout the City. This ordinance will provide funding for the one year agreement, with a coverage period from March 1, 2010 through February 28, 2011.
The second contract is a modification ($6,465.00) for the annual renewal of licenses, maintenance and support of the Knowledge Tools associated with the City's Help Desk, to continue the use of a critical business application. This application enables the Help Desk to create and maintain a knowledge base that will allow the technicians the ability to resolve system problems experienced throughout the City of Columbus. This ordinance will provide license support and funding for year three of a three year agreement, with a coverage period from March 1, 2010 through February 28, 2011.
Computer Associates International, Inc. (CA, Inc.) is the sole proprietor and copyright holder of the necessary products and services being purchased. Computer Associates International, Inc. is the only provider of the products and services associated with the application and software. Computer Associates, Inc. is the sole proprietor for the Unicenter Service Desk and the associated products, and the o...
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