City of Columbus - File #: 1493-2010

• File #: 1493-2010
• Version: 1
• Type: Ordinance
• Status: Passed
• File created: 10/6/2010
• In control: Administration Committee
• On agenda: 12/6/2010
• Final action: 12/9/2010
• Title: To authorize the Director of the Department of Finance and Management, on behalf of the Department of Technology, to establish a purchase order with G3 Technology Partners from an existing Universal Term Contract for the purchase of the Interaction Auto Dialer and Voice Recognition upgrade inclusive of software, maintenance support, training and professional services; and to authorize the expenditure of $34,412.50 from the Department of Technology, Information Services Capital Improvement Fund (Build America Bonds/B.A.B.s); and to declare an emergency. ($34,412.50)

Date	Ver.	Action By	Action	Result
12/9/2010	1	CITY CLERK	Attest
12/7/2010	1	MAYOR	Signed
12/6/2010	1	Columbus City Council	Approved	Pass
12/6/2010	1	COUNCIL PRESIDENT	Signed
11/15/2010	1	Auditor Reviewer	Reviewed and Approved
11/15/2010	1	CITY AUDITOR	Reviewed and Approved
11/15/2010	1	Technology Drafter	Sent for Approval
11/15/2010	1	CITY ATTORNEY	Reviewed and Approved
11/15/2010	1	Technology Drafter	Sent to Clerk's Office for Council
11/12/2010	1	FINANCE DIRECTOR	Reviewed and Approved
11/12/2010	1	Technology Drafter	Sent for Approval
11/11/2010	1	Finance - Purchasing Reviewer	Reviewed and Approved
11/10/2010	1	Finance Reviewer	Sent for Approval
11/9/2010	1	ODI DIRECTOR	Reviewed and Approved
11/9/2010	1	Technology Drafter	Sent for Approval
11/9/2010	1	Finance Reviewer	Reviewed and Approved
11/9/2010	1	Finance Reviewer	Reviewed and Approved
11/8/2010	1	Technology Drafter	Sent for Approval
11/8/2010	1	TECHNOLOGY DIRECTOR	Reviewed and Approved
11/8/2010	1	Technology Drafter	Sent for Approval
11/8/2010	1	EBOCO Reviewer	Sent for Approval
11/1/2010	1	Technology Drafter	Sent for Approval
11/1/2010	1	TECHNOLOGY DIRECTOR	Reviewed and Disapproved

Explanation

Background:
This legislation authorizes the Director of the Department of Finance and Management, on behalf of the Department of Technology (DoT), to establish a purchase order with G3 Technology Partners, for the purchase of the Interaction Auto Dialer and Voice Recognition upgrade inclusive of software ($3,375.00), maintenance and support-pro-rated ($637.00) , training ($2,900.00) and professional services ($27,500.00) for a total of $34,412.50. This purchase order will be created utilizing the terms and conditions from an existing Universal Term Contract (UTC), established through the competitive bid process (SA003426) by the Purchasing Office, with G3 Technology Partners (FL004507, with an expiration date of March 31, 2012). This purchase will also allow the Department of Technology to provide the ability to send recorded emergency notifications to employees and/or citizens of Columbus. Expanding the system with the Interaction Dialer and upgrading to the current version would allow more city departments to take advantage of the features and functionality the system provides as well as provide more employee efficiency provided by the IVR system.

The IVR system was initially purchased by the Department of Public Utilities (DPU) for use in the Water call center and DPU administered the system. The Department of Technology took ownership over the system, during which time 311 call center, the Technology Help Desk and Sewer Maintenance were added to the IVR system. The IVR system is used for call centers because the system is made to integrate into applications and allows automated notification and speech recognition. The Mayor's Office, Public Utilities and many other departments have requested the Interaction Auto Dialer for emergency notification. Currently, multiple city departments have processes that can be automated by the Interaction Dialer and effectively save time and money by the automation such as: Notifying affected citiz...