Explanation
Background: This ordinance authorizes the Director of Columbus Water & Power to modify an existing contract with Oracle America, Inc. for licensing and cloud service fees for the Department’s Customer Information Systems (CIS) and Integrated Systems Replacement Project. The modification amount being authorized by this ordinance is $156,213.45.
Columbus Water and Power (CWP) is in the process of replacing its current customer information systems platform, the Columbus Utility Billing System, also known as CUBS. CWP implemented Oracle’s Customer Cloud Service (CCS) for meter data management in 2022 as part of the Department's Enhanced Metering Project (EMP). Numerous custom integrations were created to sync meter data between Oracle’s CCS and Hansen Banner. It is challenging to manage the lifecycle of meters with two separate systems. Since CWP was already using Oracle CCS for meter data management and analyzed the functionality of the Customer Information Systems (CIS) side of Oracle CCS, CWP decided to utilize the entire Oracle CCS solution, including Oracle Reporting and Analytics tools. The merging of these systems into one platform reduced system complexity, increased data and billing accuracy, and made it easier for CWP to support the system into the future. In addition, CWP gained similar benefits with the implementation of Oracle Field Service (OFS) for utilities, which is also developed by Oracle and built to integrate with Oracle CCS. OFS is replacing our current Mobile Dispatching System, CGI’s PragmaCAD.
The original term of the contract was from April 1st, 2024 up to and including October 19th, 2025, authorized by Ordinance 2871-2023. The contract amount authorized was $1,592,636.40.
Ordinance 2499-2025 authorized the first contract modification of the Director’s Office contract, adding funding of $461,612.27, and adjusting the contract expiration date up to and including March 31st, 2026, to better align the renewal cycle with the De...
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