Explanation
This legislation authorizes the Director of Public Utilities to enter into a contract with RCC Global, LLC (RCC) for the Customer Information System (CIS) and Integrated Systems Upgrade Project. The project is expected to be complete sometime in 2026.
DPU’s current CIS, Hansen’s Banner, was implemented in 1999. The CIS is used to calculate and generate bills. It includes the database that is the primary repository for all utility rates, fees, charges, service orders and customer information. As business requirements evolved over the years, DPU has added several custom programs, as well as workaround solutions to the existing platform which has significantly added to system complexity and operating risk.
DPU implemented Oracle’s Customer Cloud Service (CCS) for meter data management in 2022 as part of the Enhanced Metering Project (EMP). AMI Meter installation is expected to continue through 2027.
Numerous custom integrations were created to sync meter data between Oracle’s CCS and Hansen Banner. It is challenging to manage the lifecycle of meters with two separate systems. Since DPU is already using Oracle CCS for meter data management and analyzed the functionality of the CIS side of Oracle CCS, DPU would like to implement the entire Oracle CCS solution, including Oracle Reporting and Analytics tools. Merging these systems into one platform should reduce system complexity, increase data and billing accuracy and make it easier to support the system into the future. In addition, similar benefits are expected with the implementation of Oracle Field Services (OFS), which is also developed by Oracle and built to integrate with Oracle CCS. OFS will replace DPU’s current Mobile Dispatching System, CGI’s PragmaCAD.
A Customer Self-Service Portal, Electronic and Traditional Bill Presentment and Job scheduling software are components of the CIS Ecosystem that are critical to the success of this project.
PROCUREMENT:
The Department of Public Utili...
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