Explanation
BACKGROUND:
This ordinance authorizes the Director of the Department of Technology (DoT), on behalf of the Director of the Department of Neighborhoods, to enter into a contract with Rock Solid Technology, Inc. for provisioning and hosting of a new 311 Respond System. The new system will enhance the customer experience, improve internal work flows and allow for better use of data. Replacing the system that has been used since 311 first opened in 2006 will allow Columbus' 311 Customer Service Center to have the up-to-date functionality our residents and City staff expect. Rock Solid Technology will help the City deliver an extensive list of system requirements created in partnership with the Departments of Public Service, Development, Building and Zoning Services, Health, Recreation and Parks, Safety and Public Utilities as well as CelebrateOne. Use of a commercial off-the-shelf system adopted in other communities will provide the Columbus' 311 with ongoing access to industry best practices. The term of this contract agreement is for five (5) years from the date of a purchase order certified/confirmed by the City Auditor's Office, at a cost of $1,000,000.00. This agreement includes annual options, subject to mutual agreement and approval of proper City authorities.
To procure these services, a Request for Statement of Qualifications (RFSQ - SA011653) was published March 1, 2019. The solicitation received five (5) response proposals, which were scored by an evaluation committee from City departments. four vendors were offered the opportunity to provide in person demonstrations. Twenty individuals from eight (8) Departments participated in scoring the presentations. Three (3) vendors were then invited to respond to a series of clarifying follow-up questions. The committee determined that Rock Solid Technology, Inc. solution met all requirements outlined in the RFSQ. The committee recommended an award to the Director of the Department of ...
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