Explanation
BACKGROUND: The Department of Public Utilities recommends reimbursement to Rockford Homes for over-payment of sewer charges (Account 256173-1105909). The customer has a credit balance of $27,823.47 due to an adjustment on the account resulting from a leak found at the property's curb box on the main line. Rockford Homes contacted the Department of Public Utilities concerning their bill. Inspectors from the Department of Public Utilities confirmed leaks at the property, after the meter, causing higher than anticipated bills to the customer. It was determined that 100% of the water from these leaks went into the ground. There was an adjustment of the sewer charges from November 3, 2009 to September 30, 2010 because the water went underground and not into the sewer system. The adjustment of the sewer charges total $32,690.75 from 11/03/09 to 09/30/10. Due to the fact this account has completed additional billing cycles since the adjustment the total refund that they are entitled to is $27,823.47.
It is requested that this legislation be handled in an emergency manner in order to reimburse the customer at the earliest possible date.
Contract Compliance is not required as this refund is necessary to our customer to whom we have agreed to provide water services.
FISCAL IMPACT: There is no budgetary impact because we are returning a portion of funds the customer paid. Revenues are not significantly impacted by this legislation.
Title
To authorize the Director of Public Utilities to reimburse Rockford Homes for over-payment of sewer charges, to authorize a revenue reduction transaction of $27,823.47 and to declare an emergency. ($27,823.47)
Body
WHEREAS, the Department of Public Utilities recommends reimbursement to Rockford Homes for over-payment of sewer consumption, and
WHEREAS, the adjustment was made after the customer paid for 13,580 CCF's of sewer consumption when they should have been charged 3,886 CCF's of...
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