Explanation
BACKGROUND:
This legislation authorizes the Director of the Department of Technology (DoT) to enter into contract with InsightETE, for the purchase of an application monitoring tool for critical applications. This application tool will allow proactive measures to be taken by DoT staff while monitoring applications. This IT tool operates in real time and alerts DoT staff to performance problems before users experience them thereby improving application management.
This product provides performance monitoring by using a specially designed protocols to define and capture the end-to-end response time of each user transaction being monitored on target applications. It detects when transactions have stopped. This application monitoring tool has a diagnostic component that allows IT personnel to pinpoint the location of performance delays in actual end-user transaction flows across any mixture of IT systems. It can diagnose problems in applications as well as hardware and network components.
This tool facilitates quicker response time and fewer hours spent researching the location of a problem in many cases, this tool will enable problems to be solved proactive before an application or system is negatively impacted. It will increase staff's ability to problem solve quickly.
The Department of Technology (DoT) exercised due diligence by completing the competitive bid process in compliance with Columbus City Code Section 329. A request for Information was prepared and posted on the City's solicitation web site. Three (3) vendors responded: One MBE, InsightETE Corporation, and two majority owned vendors; Compuware and Smart Solutions. Of the three, Smart Solutions was deemed non-responsive due to not completing the application and questionnaire provided with the bid proposal. Both InsightETE and Compuware complete all of the required paper work and provided a proof of concept.
After reviewing the bids, and evaluating the proof of concept, it w...
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