Explanation
1. BACKGROUND: This Ordinance authorizes the Director of Public Utilities to modify and increase the agreement with CGI Technologies Solutions and Services for a Mobile Dispatching System.
Work under the original agreement consisted of implementing a Mobile Dispatching System that will enable the Department of Public Utilities to optimize service order assignments, assign work to technicians in the field, and capture field information for immediate use. This is expected to produce efficiency and productivity gains, and to make the Department more responsive to customers. The initial project targets approximately 60 field employees and 20 office employees, but if successful may subsequently be expanded to include additional employees and workflows. The system will interface with CUBS, the current work order system.
For this modification (#1), the consultant, CGI Utilities Solutions and Services, will subcontract with Milestone Utility Solutions, to complete the appointment booking approach that will interface to our billing system to allow for appointments.
1.1 Amount of additional funds to be expended: $215,000.00
Original Agreement Amount: $ 642,385.00 (EL012209)
Modification 1 (current) $ 215,000.00
Total (Orig. + Mod. 1) $ 857,385.00
1.2. Reasons additional goods/services could not be foreseen:
The scope of work was not part of the original contract as the Department of Technology was to replace the existing appointment calendar to meet the needs of the project. The work has become the Department of Public Utilities's responsibility as the Department of Technology cannot supply the needed resource to meet the timeline of the project. Our contract with CGI Utilities Solutions and Services can be modified to accomplish this work.
1.3. Reason other procurement processes are not used:
CGI Utilities Solutions and Services have been performing the development of this highly technical mobile dispatching s...
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