Explanation
BACKGROUND:
This ordinance authorizes the Director of the Department of Technology to modify an existing contract agreement and associated purchase order (P.O. #EL014974 with a fund balance of $121,984.00 as of 11/7/2014) to extend the term an additional year from November 1, 2014 to October 31, 2014 with North American Communication Resources (NACR) to provide systems and services to upgrade the City’s interactive voice response (IVR) system. The IVR system supports the City’s 311, Utilities, and Technology Help Desk call centers. The original agreement (EL014974) was authorized by ordinance 1741-2013, passed by Columbus City Council on October 21, 2013. This ordinance requests a one year extension to the term of that agreement, from November 1, 2014 to October 31, 2015, to allow additional time to complete the upgrade project. No additional funds are needed and all other terms of the agreement are unchanged.
1. Amount of additional funds to be expended: $0.00
Original contract amount: $121,984.00
Amount of original contract and 1 modification: $121,984.00
2. Reason additional goods/services could not be foreseen:
There is no need for additional services, but the project has been delayed due to vendor resource constraints. This delay was not foreseen at the time of the original agreement.
3. Reason other procurement processes are not used:
The project has been partially completed with the current vendor, so re-starting the project with another vendor would not be in the best interests of the City.
4. How cost of modification was determined:
There is no additional cost for this modification.
FISCAL IMPACT:
In 2012 and 2013, the Department of Technology encumbered $112,853.52 and $225,695.95 respectively with G3 Technology Partners now known as North American Communication Resource Inc. for the purchase of an Interactive Auto dialer software, training, professional services, maintenance and support for the IVR system. There is no addition...
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