Explanation
BACKGROUND:
This ordinance authorizes the Directors of the Departments of Technology (DoT) and Public Utilities (DPU) to modify the contract with Hansen Banner LLC (Hansen) for additional professional services in the amount of $10,752 for Hansen to create additional functionality (a hyperlink) in the Columbus Utility Billing system (CUBS) for DPU to view a current bill from the InfoSend bill repository. InfoSend is the company that manages DPU’s bill print process and they store the bill images at their facility. This functionality is needed to decrease customer wait time. Currently, the Customer Service Representatives have to log into a separate system (InfoSend) and look up the bill manually when customers have questions about their bills. In addition, this added functionality, the Customer Service Representatives will be able to access the information with a single click from CUBS.
A 20% contingency amount of $1,792 has been included in case of unforeseen needs related to the SOW.
This ordinance also authorizes these services in accordance with sole source procurement provisions of Section 329 of the Columbus City Code; as it has been determined Hansen is the sole distributor of the software products associated with the CUBS system, and does not utilize distributors or resellers to provide maintenance and support, or professional services for its software products.
1. Amount of additional funds to be expended: $10,752.00 (including contingency amount of $1,792.00)
Original contract amount: $1,186,330.00
Amount of 28 modifications: $10,149,613.78
29th modification: $10,752.00
Total aggregate contract: $11,346,695.78
2. Reason additional goods/services could not be foreseen:
The need for this modification was known, but the scope of work and associated cost was not known at the time of the last contract modification.
3. Reason other procurement processes are not used:
It is not feasible to bid for an alternate service since Hansen ...
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