Explanation
BACKGROUND: This legislation authorizes the Board of Health to enter into a contract with the Itentive Corporation to provide information technology support services. Presently, the Board of Health has a contract with NextGen Healthcare Information Systems, LLC, ("NextGen") for their electronic medical records system. The hosted NextGen system enables Columbus Public Health to operate five major clinical operations, which provide an extensive array of services. The software enables patient registration, appointment scheduling, monitoring and tracking of patient test results, creation and processing of electronic medical records, and generation of reports to help manage clinic operations.
NextGen is providing two major upgrades later this year to its software application. This will require Health to make changes to its numerous customized templates being utilized within the clinical application. Through this contract, Itentive will review all of these existing templates in order to determine and make required changes. The contract also calls for Itentive to provide:
• Project management for both upgrades regardless of concurrent or sequential
• Technical gap analysis
• Functional gap analysis and workflow design
• Smoke testing after each upgrade
• Augment current NextGen training and implementation team to assist with rollout of new workflow and templates
• Go live assistance for both upgrades
Because Itentive has developed, installed and supported our custom interfaces (ELR, Genprobe) and lab template for several years, competitive bids were not solicited for this contract. The upgrade will impact this, and as such, the knowledge of these interfaces and templates will be critical to the success and efficiency of this upgrade. In addition, Itentive is a NextGen partner. They also have familiarity with the historical custom templates that we will be mapping to the new versions. They have tho...
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