Explanation
BACKGROUND:
This legislation authorizes the Director of Finance and Management, on behalf of the Department of Technology (DoT), to establish a purchase order from an existing Universal Term Contract (UTC FL006269/PA000213, BPO BPCMP46C) with OnX USA LLC, which expires June 30, 2017. This ordinance will provide for software support and maintenance for the technology service management system utilized by DoT for the term period from July 1, 2016 to June 30, 2017 at a cost of $109,774.23.
DoT utilizes HP Information Technology Service Management (ITSM) software to enable its department customers to report technology issues and requests by creating tickets online or by calling the DoT Help Desk. The ITSM system enables DoT to assign tickets to relevant staff and track problem resolution and request fulfillment, also enabling customers to monitor progress on tickets submitted. The system also enables DoT to manage changes in the City’s technology environment to ensure stability and service reliability. DoT also uses the ITSM system to proactively monitor other critical systems (e.g., Accela, CUBS, 311) so DoT can detect and resolve potential issues with these systems before department customers are impacted.
FISCAL IMPACT:
In 2014 and 2015, the department expended $143,512.58 and $146,729.28 for Hewlett Packard (HP) annual software maintenance and support. The 2016 total cost of this ordinance is $109,774.23 from July 1, 2016 to June 30, 2017. Funding is budgeted and available within the Department of Technology, Information Services Division, Information Services Operating Fund to cover this cost.
EMERGENCY:
Emergency designation is being requested for this purchase to continue with services that are necessary to support daily operation activities; to ensure no service interruption.
CONTRACT COMPLIANCE NUMBER:
Vendor Name: OnX USA LLC F.I.D.#/CC#: 27 - 1445264 (DAX Vendor Acct.:002899) Expiration Date: 02/02/2...
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