Explanation
BACKGROUND:
This legislation will authorize the Director of the Department of Technology, on behalf of the Department of Public Utilities, to enter into a contract for software support provided by Milestone Utility Services, Inc. for the Department of Public Utilities Mobile Dispatching System. Milestone Utility Services, Inc. developed the Appointment Booking Interface between PragmaCAD and Hansen Customer Suite CIS (CUBS) within the Mobile Dispatching System and is the only vendor authorized to provide support to their product.
This contract will provide a year of support services that are expected to be implemented after system acceptance is authorized by the Department of Public Utilities, at a cost of $17,000.00. The maintenance and support term includes 120 hours to be used between 9/21/2016-9/20/2017. The contract was most recently renewed via ordinance #1435-2015 passed by City Council on September 28, 2015 for the term period 9/21/2015 through 9/20/2016.
The PragmaCAD system was developed by CGI Technologies and Solutions, Inc. and provides the Department of Public Utilities with a Mobile Dispatching System that interfaces with the Hansen Customer Suite CIS (CUBS). Milestone Utility Services, Inc. was selected by CGI Technologies and Solutions, Inc. as a subcontractor under a modification to their original contract EL012209. It was modified by authority of ordinance 2027-2012, passed October 22, 2012, through purchase order EL013746. Milestone Utility Services, Inc. was selected to design and build an Appointment Booking Interface between PragmaCAD and the Hansen Customer Suite CIS (CUBS) Mobile Dispatching System.
The Mobile Dispatching System enables the Department of Public Utilities to optimize service order assignments, assign them to technicians in the field, and capture field information for immediate use.
This ordinance also requests approval to utilize services provided by Milestone Utility Services, Inc. in accordance w...
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