Title
To Recognize Experience Columbus for its Commitment to the Visitor Experience and its role in the City of Columbus being ranked “Highest in Visitor Satisfaction in the Midwest by J.D. Power”
Body
WHEREAS, Columbus was ranked “Highest in Visitor Satisfaction in the Midwest” by J.D. Power on the 2016 Destination Experience Satisfaction StudySM; and
WHEREAS, when visitors have a great experience, they are more likely to return and tell others to visit; and
WHEREAS, visitor satisfaction also encourages our guests to spend more during their stay; and
WHEREAS, travel and tourism brings more than $6.4 billion a year in visitor spending to Franklin County, supporting 75,000 jobs; and
WHEREAS, Experience Columbus focuses on ensuring that every visitor’s experience is the best that it can be through the Experience Dedicated™ Destination and Certified Tourism Ambassador™ programs; and
WHEREAS, more than 3,100 Certified Tourism Ambassadors have been trained since the programs launch in January 2013; and
WHEREAS, the J.D. Power Award is testimony to the power of our community-wide commitment to the visitor experience; now therefore,
BE IT RESOLVED BY THE COUNCIL OF THE CITY OF COLUMBUS: That this Council does hereby thank Experience Columbus for the work that they do in the City of Columbus and their commitment to visitor satisfaction.