Explanation
Background: This legislation authorizes the Franklin County Municipal Court Clerk, Clerk of Court (Municipal Court Clerk”) to enter into contract with Interactive Intelligence Group, Inc. for the purchase of software maintenance and support services for a term of one (1) year for Municipal Court and Clerk’s Office (“Municipal Court”) Customer Interaction Center (CIC) phone system; and to authorize an expenditure of $35,638.83.
The CIC includes a Call Center Management Information System (CCMIS), Automated Call Distribution (ACD), Interactive Voice Response (IVR), Unified Messaging, Integrated Recording and Outbound Dialer.
Ordinance 1653-2016, approved by Columbus City Council, authorized the Municipal Court Clerk to enter into a one year contract, with Interactive Intelligence Group, Inc. for the purchase of software maintenance and support services.
Bid Information:
Since the Municipal Court Clerk now has on staff an Interaction Center Certified Engineer, we are presently positioned to bypass the necessity to contract with a third party reseller for CIC phone support and maintenance. This can be achieved by contracting directly with the developer of our current CIC phone system, Interactive Intelligence Group, Inc. By doing so our office will be situated to offset the cost of any necessary CIC system module upgrades by performing them in-house rather than through a reseller. As Interactive Intelligence Group, Inc. is the proprietary source for our CIC phone system, this can only be achieved by contracting directly with them for support and maintenance. As such, this contract is being established in accordance with the sole source provisions of the Columbus City Code, Chapter 329.
Emergency: Emergency declaration is requested for the continuity of the support services for the CIC phone system for the Municipal Court.
Fiscal Impact: Funds totaling $16,266.64 are available within the Municipal Court Clerk computer fund budget; funds t...
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