Explanation
This legislation authorizes the Director of the Department of Building and Zoning Services to enter into a contract with Technical Communities, Inc., for the upgrade of the Department of Building and Zoning Service’s customer service journey management system. This upgrade will allow the department to offer online appointments to customers, post wait times online, and create dashboards and customized reports.
Emergency action is requested in order to avoid an interruption in customer service enhancements.
FISCAL IMPACT: The funding for this purchase is fully budgeted within the 2017 operating budget of the Development Services Fund. Two bids were received with Technical Communities, Inc. submitting the lowest bid using GSA pricing. The vendor number for Technical Communities, Inc. is 010861.
Title
To authorize the Director of the Department of Building and Zoning Services to enter into a contract with Technical Communities, Inc. for the upgrade to the Qmatic System; to authorize the expenditure of $46,090.22 from the Development Services Fund; and to declare an emergency. ($46,090.22)
Body
WHEREAS, the Department of Building and Zoning Services implemented the Qmatic Solo system in 2014 for customer service journey management; and
WHEREAS, it is now necessary to upgrade this software to the Qmatic Orchestra system which will further enhance customer service; and
WHEREAS, the Qmatic Orchestra upgrade will allow the Department of Building and Zoning Services to enhance customer service by offering online appointments, posting wait times on our website, creating customized reports, and monitoring hardware components; and
WHEREAS, an emergency exists in the daily operation of the Department of Building and Zoning Services in that it is immediately necessary to authorize the Director of the Department of Building and Zoning Services to enter into contract with Technical Communities, Inc. for the upgrade of the Qmatic system, thereby ...
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