City of Columbus - File #: 2286-2017

• File #: 2286-2017
• Version: 1
• Type: Ordinance
• Status: Passed
• File created: 8/23/2017
• In control: Technology Committee
• On agenda: 10/16/2017
• Final action: 10/19/2017
• Title: To authorize the Director of the Department of Technology to enter into a contract with Avante Solutions, Inc. for the purchase of Cherwell ITSM software licensing, software maintenance and support and other computer related services at a cost of $409,520.00; to authorize the Director of Finance and Management to associate all General Budget Reservations resulting from this ordinance with a pre-existing Universal Term Contract/ Purchase Agreement (UTC/PA) with OnX USA LLC, at a cost of $37,888.52, for the purchase of computer hardware; to authorize the total expenditure of $447,408.52 from the Department of Technology, Information Services Division, Information Services Bond Fund. ($447,408.52)

Date	Ver.	Action By	Action	Result
10/19/2017	1	CITY CLERK	Attest
10/18/2017	1	MAYOR	Signed
10/16/2017	1	COUNCIL PRESIDENT	Signed
10/16/2017	1	Columbus City Council	Approved	Pass
10/2/2017	1	Columbus City Council	Read for the First Time

Explanation

BACKGROUND:

The Department of Technology (DoT) is replacing their current Information Technology Service Management (ITSM) software with Cherwell ITSM software. The new software will enable DoT to better track, record and address service requests and issues that could possibly impact its customers. DoT can also use the ITSM system to proactively monitor other critical systems (e.g. Accela, CUBS, 311) to detect and resolve potential issues with these systems before department customers are impacted. This software will enable several ‘self-service’ features that will allow customers to submit their own tickets, reset their passwords and departments will have the ability to view and track their tickets as they are being worked on. This software will leverage good processes in the enterprise IT environment to better manage and measure incidents, problems, changes, service levels and risks which saves money, creates efficiencies and builds structure. It will also better define roles and responsibilities, facilitate metrics for benchmarking, add continual improvement and introduce higher levels of accountability to IT investment because IT is increasingly becoming more complex and more mission critical to the business.
To that end, this ordinance authorizes the Director of the Department of Technology to enter into a contract with Avante Solutions, Inc. for the purchase of Information Technology Service Management (ITSM) software licensing, software maintenance and support, training services, data conversion services and software implementation services, at a cost of $409,520.00. The term period will be one year from the date of a purchase order confirmed/certified by the Columbus City Auditor’s office.
This project also requires the addition of computer hardware. As such, this ordinance authorizes the Director of Finance and Management, on behalf of the Department of Technology (DoT), to associate all General Budget Reservations resulting from this or...