Explanation
BACKGROUND:
This ordinance will authorize the Director of the Department of Technology to renew an agreement with ConvergeOne, Inc., formerly known as North American Communication Resource, Inc. (NACR), to provide annual maintenance and support services in support of the City’s interactive voice response (IVR) system. The IVR system supports the City’s 311, Utilities, and Technology Help Desk call centers. The original agreement with NACR (EL015526) was authorized by ordinance 0177-2014, passed March 31, 2014, and awarded through solicitation SA005214. That agreement included four options to renew for additional one year terms, by mutual agreement and approval of proper City authorities. The third renewal was most recently authorized under the authority of ordinance 1016-2017, passed May 1, 2017 (PO061361). This ordinance will authorize the fourth renewal option (year 5 of a 5 year contract) for the coverage term period of May 1, 2018 to April 30, 2019. The annual maintenance and support cost will be $120,994.64.
FISCAL IMPACT:
In 2016 and 2017, the Department of Technology expended $223,030.20 and $126,229.01 respectively with ConvergeOne, Inc. related to the City's interactive voice response (IVR) system. The 2018 cost associated with this ordinance is $120,994.64, with funds for this expense coming from the Department of Technology, Information Services Division, Information Services Operating Fund. Including this renewal, the aggregate contract total amount is $697,832.69.
CONTRACT COMPLIANCE:
Vendor Name: ConvergeOne, Inc. (DAX Acct#: 007864); CC# : 41-1763228; Expiration Date: 12/28/2019
Title
To authorize the Director of the Department of Technology to renew an agreement with ConvergeOne, Inc. for annual maintenance and support services in support of the City’s interactive voice response (IVR) system; and to authorize the expenditure of $120,994.64 from the Department of Technology, Information Services...
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