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File #: 1405-2018    Version: 1
Type: Ordinance Status: Passed
File created: 5/10/2018 In control: Technology Committee
On agenda: 7/30/2018 Final action: 8/3/2018
Title: To authorize the Director of the Department of Technology to modify an agreement with ConvergeOne, Inc. and establish a purchase order for the acquisition of equipment, software, maintenance support, and professional services associated with the IVR system upgrade project; to authorize the expenditure of $49,846.88 from the Department of Technology, Information Services Operating Fund; and to declare an emergency. ($49,846.88)
Attachments: 1. City of Columbus Div of Pwr Contact Center SOW V2 - TRt_20180309 - ConvergeOne, 2. CoC Division of Power Contact Center QUO-030918v2 - ConvergeOne, 3. 1405-2018 EXP

This ordinance authorizes the Director of the Department of Technology (DoT) to modify an agreement with ConvergeOne, to provide system hardware equipment, software, maintenance support, and services to provide Interactive Voice Response (IVR) services to the Department of Public Utilities Power section with the City’s interactive voice response (IVR) system. The IVR system supports the City’s 311, Utilities, and Technology Help Desk call centers. The department via SA005214 established an agreement (EL015526) with (4) four annual renewal options under ordinance 0177-2014 passed by council March 31, 2014 to acquire IVR equipment, software, maintenance and support, and services. Ordinance 0776-2016 passed May 23, 2016 for the IVR system annual maintenance and support services. The third renewal was authorized under the authority of ordinance 1016-2017, passed May 1, 2017 (PO061361). The fourth and final renewal was most recently authorized under the authority of ordinance 0344-2018, passed 3/5/2018.

This ordinance will authorize a total cost of $49,846.88 with ConvergeOne to build and install an IVR system which entails the following: $18,530.00 for software licenses, $435.00 for hardware-gateway, $4,981.88 for software and maintenance and support, $21,400.00 for professional services, and a $4,500.00 contingency for any unforeseen expenses that may occur. The term of the agreement will be one (1) year from the date of a confirmed/certified purchase order from the City Auditor’s office.

1. Amount of additional funds to be expended: $49,846.88
Original contract amount (Ord. #:0177-2014): $112,342.51
Modification#1 Term extension only (Ord. #: 2345-2014) $ -0-
Maintenance and support agreement (Ord. #: 0185-2015): $115,236.33
Maintenance and Support - 2016 (Ord. #:0776-2016) $103,878.62
Modification #2 (upgrade - Ord. 2753-2016): $119,151.58
Maintenance and Support - 2017 (Ord. #: 101...

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