Explanation
BACKGROUND:
This ordinance will authorize the Director of the Department of Technology (DoT) to modify a contract with ConvergeOne, Inc., formerly known as North American Communication Resource, Inc. (NACR), to provide annual maintenance and support services, professional services, and related software and hardware in support of the City’s interactive voice response (IVR) system. The IVR system supports the City’s 311, Public Utilities Department (DPU), and Technology Department Help Desk call centers. The original agreement with NACR (EL015526) was authorized by ordinance 0177-2014, passed March 31, 2014, and awarded through solicitation SA005214. That agreement included four options to renew for additional one year terms, by mutual agreement and approval of proper City authorities. The fourth and final renewal option was most recently authorized under the authority of ordinance 0344-2018, passed March 5, 2018 (PO111054). This ordinance request to modify and extend the agreement for one additional year with all terms and conditions remaining the same and will authorize funding for the annual renewal of maintenance and support, and professional services for the coverage term period of May 1, 2019 to April 30, 2020, at a total cost of $192,937.92, which includes the 2019 annual maintenance and support services ($125,937.92), professional services ($52,000.00) and contingency funds ($15,000.00).
1. Amount of additional funds to be expended: $192,937.92
Original contract amount (Ord. #:0177-2014): $112,342.51
Modifications (1-4) $466,338.60
Maintenance and support renewals $218,298.46
Modification #5 (This mod via Ord. #: 0768-2019) $192,937.92
Total aggregate amount of contracts and modification(s): $989,917.49
2. Reason additional goods/services could not be foreseen:
Professional services, h...
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