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File #: 1732-2020    Version: 1
Type: Ordinance Status: Passed
File created: 7/13/2020 In control: Technology Committee
On agenda: 7/27/2020 Final action: 7/30/2020
Title: To authorize the Director of the Department of Technology, on behalf of various city departments, to modify an agreement with ConvergeOne, Inc. for hardware, software, maintenance and support, and professional services to enable the city’s Interactive Voice Response (IVR) System to utilize Telework to mitigate the spread of COVID-19; to waive the competitive bidding provisions of City Code; to authorize the expenditure of $1,306,494.02 from the Department of Technology, CARES Act Funds; and to declare an emergency. ($1,306,494.02)
Attachments: 1. 1732-2020 Bid Waiver, 2. 1732-2020 C1Genesys Cloud Health Department Solution Quote Report.fin.7.2020 (1), 3. 1732-2020 CoC Health Group Genesys Cloud Imp SOW_GC_20200709 (3), 4. 1732-2020 C1 CoC Remote_Teleworker Solution Quote Report.7.2020 (1), 5. 1732-2020 C1 Genesys Impound Lot CoC Solution Quote Report (1).7.2020 (1), 6. 1732-2020 EXP

This ordinance authorizes the Director of the Department of Technology (DoT), on behalf of various city departments, to modify an agreement with ConvergeOne, Inc. to provide software licensing and services for the city’s enterprise Interactive Voice Response (IVR) System. Due to COVID-19, 311, BZS, and Public Utilities are extending the City's existing City Call Centers to provide for remote access by City Call Center staff to support Telework. Also, Columbus Public Health will create on-site and a remote call center utilizing IVR for staff, contractors and/or volunteers to provide COVID-19 testing and contact tracing services to the public which includes remote telephone access planned by Columbus Public Health. The coverage term period is through April 29, 2021. The total expenditure being authorized for this contract modification is $1,306,494.02 (which includes hardware - $3,625.00, software - $727,529.32, maintenance and support - $182,323.70, and professional services - $393,016.00).

This IVR system is used by the city’s 311, Public Utilities, BZS, and Technology Help Desk call centers. The Department of Technology via SA005214 established a contract agreement (EL015526) under the authority of ordinance 0177-2014 passed by council March 31, 2014 to acquire IVR equipment, software, maintenance and support, and services. Ordinance 0177-2014 authorized a one-year contract with four annual renewal options. Since the last renewal option has been exhausted, the department requests to waive the provisions of competitive bidding.

The coverage term period of this contract agreement will be through April 29, 2021
1. Amount of additional funds to be expended: $ 1,306,494.02
Original contract amount (Ord. #:0177-2014): $112,342.51
Modifications (1-3) 417,038.60
Maintenance and support renewals 218,298.46
Modification # 4 (Ord. #: 2764-2018) 49,300.00
Modification # 5 (Ord. # 0768-2019) 192,937.92

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