Explanation
This ordinance authorizes the Director of the Department of Technology (DoT), on behalf of various city departments, to exercise a renewal option of a contract with ConvergeOne, Inc. for maintenance and support services associated with the Genesys Interactive Voice Response (IVR) system. The cost to renew the contract for these services totals $183,579.61 and is for a one-year period, beginning on April 30, 2022 and ending on April 29, 2023.
Various city agencies use the current IVR system, including 311, Public Utilities, Building and Zoning Services and Technology. On April 26, 2021, Ordinance 0724-2021 passed, authorizing a contract, via a waiver of competitive bids, with ConvergeOne to continue maintenance and support of the system. At that time, ConvergeOne submitted a five-year quote, to be renewed (with Council approval) on an annual basis. DoT requests that the aforementioned contract be renewed for a second year to ensure continuation the noted services, which will allow the department sufficient time to bid out maintenance and support for the entire system. Bidding out the entire system is necessary because Genesys has a policy of not allowing multiple parties to support their IVR systems. Thus, until DoT can develop comprehensive specifications, the department requests that the contract with ConvergeOne be renewed and that the provisions of competitive bidding be waived in this instance.
The quote attached to this ordinance covers maintenance and support services for the entirety of the City's existing IVR environment for a five-year period. Year-one was authorized via Ordinance 0724-2021 (noted above). This Ordinance authorizes coverage for year two, as indicated on pages two and 3 of the attached quote.
This ordinance also requests that sections of Chapter 329 of Columbus City Codes, pertaining to competitive bidding, be waived.
Finally, this ordinance authorizes the expenditure of $183,579.61 for the above-described purpose.
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