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File #: 2800-2022    Version: 1
Type: Ordinance Status: Passed
File created: 10/5/2022 In control: Technology Committee
On agenda: 11/7/2022 Final action: 11/10/2022
Title: To authorize the Director of the Department of Technology to enter into a contract with Avante Solutions, Inc. for Cherwell Service Management software licensing maintenance and support; and to authorize the expenditure of $77,530.65 from the Department of Technology, Information Services Operating Fund. ($77,530.65)
Attachments: 1. QUOTE-Cherwell support 2023, 2. 2800-2022EXP, 3. Avante Cherwell support proposal 2020, 4. Cherwell bid specs 2020
Explanation
This ordinance authorizes the Director of the Department of Technology to enter into a contract with Avante Solutions, Inc. for Cherwell Service Management software licensing maintenance and support services at a total cost of $77,530.65. The original contract, procured via RFQ016850 and authorized by ordinance 2809-2020, included two one-year renewal options. The first optional renewal was authorized by ordinance 2890-2021, passed on November 22, 2021. This ordinance authorizes the second of the two optional renewals, for a one-year term, beginning on February 01, 2023 and ending on January 31, 2024.
The Cherwell Service Management software enables DoT to better track, record and address service requests and issues that could possibly affect its customers. Is also enables several ‘self-service’ features that allow customers to submit, view and track their own tickets while in progress and is used by multiple city agencies.
This ordinance also authorizes the expenditure of $77,530.65 for the above-described purpose.
FISCAL IMPACT
Funds for renewal of this contract are budgeted and available in the Information Services operating budget.
CONTRACT COMPLIANCE
Avante Solutions, Inc FID/CC #: 36-4314249
Expiration Date: 02/18/2023
Vendor Account #: 022013
Title
To authorize the Director of the Department of Technology to enter into a contract with Avante Solutions, Inc. for Cherwell Service Management software licensing maintenance and support; and to authorize the expenditure of $77,530.65 from the Department of Technology, Information Services Operating Fund. ($77,530.65)

Body
WHEREAS, on November 9, 2020, RFQ016850, a solicitation for Cherwell Service Management software licensing maintenance and support services was opened; and
WHEREAS, Avante Solutions, Inc was awarded the contract as the lowest responsive bidder; and
WHEREAS, the resultant contract, authorized by Ordinance 2809-2020, included two one-year options to renew; and
WHEREAS, the first o...

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