Explanation
BACKGROUND:
This ordinance authorizes the City Auditor to modify the existing contract with Ceridian HCM Holding Inc. and provide funding for extended support for Dayforce HCM; to authorize the expenditure of up to $115,000.00 from the Department of Technology Operating Fund; and to declare an emergency ($115,000.00).
Dayforce is the City’s software service for Benefits Administration, Employee Self Service, Payroll, and Personnel activities. The City Auditor’s Office originally procured Dayforce HCM through chapter 329 of the Columbus City Codes, pursuant to RFQ009521. The original contract was authorized by Ordinance 0848-2019, which passed on April 29, 2019, and was executed through purchase order number PO172743. This system went live September 2020 and the City of Columbus maintains a current contract, authorized by Ordinance 1316-2022, for the software subscription, maintenance, and support.
Additional services above and beyond the standard support agreement are required in 2023 for advanced support and professional consulting services. The cost for these additional services was determined through negotiation and are discounted 25% from Ceridian’s standard rates.
This modification to the contract will add a Technical Account Manager (TAM) to the existing contract for one (1) year. This part-time Ceridian senior consulting resource will have regular meetings with the City and have office hours available to help with optimization, process improvement, trouble shooting, and continued adoption. The TAM will also be available as an advisor for system capabilities and adjustments needed for calculations for items that may arise from labor negotiations or Council actions. The scope of work for the TAM professional service engagement is as follows:
· The TAM is responsible for partnering with the customer to leverage the Dayforce application to achieve business objectives
· The TAM tracks KPIs and metrics aligned to the customer’s business obj...
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