Explanation
BACKGROUND:
This legislation will authorize the Director of the Department of Technology, on behalf of the Mayor's Office, to enter into contract with Indigov Corporation, a Delaware Corporation, for software licensing services, in the amount of $105,580.00. This software is a critical management software, as well as customer interactions management system related to citizens and constituents. The software allows the ability to proactively communicate with constituents, understand priorities, and deliver responsive, effective government interaction by leveraging best practices in customer service software from and designed for maximum ease of use with a minimal need for training for all parties involved. The solution is custom built for public officials and allows staff and public officials to efficiently triage incoming communications, reply to those messages and conduct communication/data analysis/results. The total cost associated with this legislation is $105,580.00. The current contract with this vendor expires June 30, 2023. The coverage term period for this contract is July 1, 2023 to June 30, 2024.
Also, the Department of Technology, on behalf of the Mayor's Office, believes that it is in the City's best interest to waive the relevant sections of Chapter 329 of the Columbus City Codes pertaining to competitive bidding, to enter into contract and to expedite authorization of this contract in order to initiate services from the supplier at the prices proposed, to ensure there is no interruption of service and also for the immediate availability of critical services for the constituent software.
EMERGENCY:
Emergency action is requested to expedite authorization of this contract in order to initiate services from the supplier at the prices proposed, to ensure there is no interruption of service and also for the immediate availability for use by Columbus citizens, etc
FISCAL IMPACT:
Funds have been budgeted and are available in the Dep...
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