Explanation
This ordinance authorizes the Director of the Department of Technology (DoT) to renew an agreement with T4S Partners, Inc. for support and maintenance of Ivanti Neurons software. Ordinance 3026-2023, passed on November 20, 2023, authorized entering into contract with T4S Partners, Inc. to purchase and maintain Ivanti Information Technology Service Management (ITSM) software. The original contract was for one-year, from the date of a confirmed purchase order, with four optional one-year renewals. This ordinance authorizes the first of the four allowable, optional renewals.
DoT is currently using Cherwell ITSM for information technology service management. Ivanti purchased Cherwell in 2021 and merged Cherwell functionality into their more modern product, Ivanti Neurons. This software is enabling DoT to build a modern service catalog and knowledge base to track and manage service requests and issues that impact the city.
The current and initial contract was authorized for one year, to begin on the date of a confirmed purchase order. Thus, the term of the current contract was February 20, 2024 through February 19, 2025. The contract authorized by this ordinance will also be for one year, beginning on February 20, 2025 and ending on February 19, 2026 at a total cost of $98,356.20
This ordinance also authorizes the Director of the Department of Technology to modify and extend the existing, original agreement with T4S Partners, Inc. through the extension of purchase order PO431170 for an additional year. There are no funds associated with this extension. Rather, the extension ensures access to the balance of funds on the above-mentioned purchase order for an additional year.
FISCAL IMPACT
Funds for the software maintenance and support services are available and budgeted in the Information Services Operating Fund. No additional funds are required for the extension of the abovementioned purchase orders.
CONTRACT COMPLIANCE
T4S Partners, Inc.
Vendor No. ...
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