Explanation
Background: This legislation authorizes the Franklin County Municipal Court Clerk, Clerk of Court (Municipal Court Clerk”) to modify the existing contract with Interactive Intelligence Group, Inc. for the provision of two (2) servers for the upgrade of the Municipal Court and Clerk’s Office (“Municipal Court”) Customer Interaction Center (“CIC”) phone system (“System”).
The servers are necessary to connect the CIC phone system to the new e-filing system and the Municipal Court Clerk Case Management System.
This system upgrade will include replacing the end-of- life servers with two intermediate servers thereby enhancing the system for more extensive electronic applications for the efficient operations of the Municipal Court.
Ordinance 0048-2017 authorized Municipal Court Clerk to enter into a contract with for the purchase of software maintenance and support services for a term of one (1) year for Municipal Court and Clerk’s Office (“Municipal Court”) Customer Interaction Center (“CIC”) phone system, in accordance with the sole source provisions of Columbus City Codes.
Bid Information:
Since the Municipal Court Clerk now has on staff an Interaction Center Certified Engineer, we are presently positioned to bypass the necessity to contract with a third party reseller for CIC phone support and maintenance. This can be achieved by contracting directly with the developer of our current CIC phone system, Interactive Intelligence Group, Inc. By doing so, our office will be situated to offset the cost of any necessary CIC system module upgrades by performing them in-house rather than through a reseller. As Interactive Intelligence Group, Inc. is the proprietary source for our CIC phone system, this can only be achieved by contracting directly with them for support upgrades and maintenance. As such, this contract is being established in accordance with the sole source provisions of the Columbus City Code, Chapter 329.
Fiscal Impact: Funds totaling $32...
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