Explanation
BACKGROUND:
This ordinance authorizes the Director of the Department of Technology to continue a contract with Information Builders, Inc., to purchase software maintenance and support services. The original three-year agreement (EL013089) was authorized by ordinance 0768-2012, passed June 25, 2012. The third and final year of that agreement was authorized by ordinance 1409-2014, passed July 14, 2014, through purchase order EL016118. The most recent agreement was authorized by ordinance 0650-2015, passed May 4, 2015, through purchase order EL017200. This ordinance will authorize a new annual agreement, providing software maintenance and support services for the period July 1, 2016 through June 30, 2017, at a cost of $54,151.83.
The City requires an enterprise business intelligence platform to enable better information access and reporting from its other enterprise applications (e.g., financial system, billing systems, work order systems, etc.). The goal of this project is to continue to deliver usable, timely and accurate information to managers so they can make more informed decisions, thereby improving efficiency and effectiveness of services delivered by the City. The Department of Technology, in collaboration with other City departments, is continuing the implementation of this new technology, satisfying the needs of City departments for improved information delivery.
Information Builders provides technical support for the City's WebFocus and iWay business intelligence platform. This enables the City to access on line and telephone assistance from Information Builders technical experts to resolve issues and enhance the system. The annual support payment also entitles the City to updated versions of Information Builders software.
Information Builders is the sole supplier of software licensing, maintenance and support, training and other services for its family of business intelligence products. So this ordinance is submitted in accordance w...
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